B777 captain reported the marshaller used improper hand signals; remained out of position and thereb...

Narrative:

After the pushback was complete the marshaller was directly abeam the captain's window. When he gave the hold signal (arms down at 45 degrees) he was unable to see the flash of either the taxi light nor the runway turnoff light. He appeared to be looking at the cockpit for some signal. After a short period the ground crew who was on the interphone returned to the aircraft and plugged in. All the while the marshaller remained with his arms down versus going back to the stop; aircraft unsafe to move position (wands crossed) as he should have. When the ground crew plugged back in I tried to explain that the marshaller needed to be forward in a position to observe the flash of the taxi light. He then disconnected and returned to the marshaller. No change in position; they just waved. It was clear that the ground crew did not understand the proper sequence and signals. Of particular concern was that the marshaller did not change his signal when the other ground crew reapproached the aircraft. Fortunately I saw that he had and remained with the brakes set. Seems the vhhh ground crew needs some refresher training on the proper signals for completion of the pushback.

Original NASA ASRS Text

Title: B777 Captain reported the Marshaller used improper hand signals; remained out of position and thereby unable to observe the Captain's nonverbal communications once the ground headset was disconnected.

Narrative: After the pushback was complete the Marshaller was directly abeam the captain's window. When he gave the hold signal (arms down at 45 degrees) he was unable to see the flash of either the taxi light nor the runway turnoff light. He appeared to be looking at the cockpit for some signal. After a short period the ground crew who was on the interphone returned to the aircraft and plugged in. All the while the Marshaller remained with his arms down versus going back to the stop; aircraft unsafe to move position (wands crossed) as he should have. When the ground crew plugged back in I tried to explain that the Marshaller needed to be forward in a position to observe the flash of the taxi light. He then disconnected and returned to the Marshaller. No change in position; they just waved. It was clear that the ground crew did not understand the proper sequence and signals. Of particular concern was that the Marshaller did not change his signal when the other ground crew reapproached the aircraft. Fortunately I saw that he had and remained with the brakes set. Seems the VHHH ground crew needs some refresher training on the proper signals for completion of the pushback.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1513375
Time
Date	201801
Local Time Of Day	1201-1800
Place
Locale Reference	VHHH.Airport
State Reference	FO
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Flight Plan	IFR
Person 1
Function	Captain Pilot Flying
Qualification	Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Total 6974 Flight Crew Type 2621
Events
Anomaly	Deviation - Procedural Published Material / Policy

B777 captain reported the marshaller used improper hand signals; remained out of position and thereby unable to observe the captain's nonverbal communications once the ground headset was disconnected.