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B737 captain reported concern about the distracting effect of company notification to the flight attendants of delay information.
| Attributes | |
| ACN | 1514150 |
| Time | |
| Date | 201801 |
| Aircraft 1 | |
| Make Model Name | Large Transport Low Wing 2 Turbojet Eng |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Whenever flight attendants are perceived to have caused a departure delay and the station codes it as such; the flight attendants receive a message on their link devices from someone in management asking them to explain themselves. These messages are often sent during taxi out and prior to takeoff; and they're always sent prior to landing.when flight attendants receive these messages; it's the only thing they can think about and talk about. They feel that they must respond immediately and/or they stew about it for the entire flight. They're afraid they're going to be subject to disciplinary action.flight attendants are safety professionals; and I depend on them as such. During taxi out prior to takeoff the only thing I want them thinking about is safety and what needs to be done in the event of an evacuation. Same thing prior to landing. Enroute they should also be concerned with providing excellent customer service; in addition to their safety duties. None of these things can happen if they are distracted/concerned/scared/upset by messages from management with the inherent threat of disciplinary action.this is a safety issue. These types of messages should not be sent until after the termination of the flight.
Original NASA ASRS Text
Title: B737 Captain reported concern about the distracting effect of company notification to the flight attendants of delay information.
Narrative: Whenever flight attendants are perceived to have caused a departure delay and the station codes it as such; the flight attendants receive a message on their Link devices from someone in Management asking them to explain themselves. These messages are often sent during taxi out and prior to takeoff; and they're always sent prior to landing.When flight attendants receive these messages; it's the only thing they can think about and talk about. They feel that they must respond immediately and/or they stew about it for the entire flight. They're afraid they're going to be subject to disciplinary action.Flight attendants are safety professionals; and I depend on them as such. During taxi out prior to takeoff the only thing I want them thinking about is safety and what needs to be done in the event of an evacuation. Same thing prior to landing. Enroute they should also be concerned with providing excellent customer service; in addition to their safety duties. None of these things can happen if they are distracted/concerned/scared/upset by messages from management with the inherent threat of disciplinary action.This is a safety issue. These types of messages should not be sent until after the termination of the flight.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.