<< >> NASA ASRS Report 1514293, January 2018

Air carrier dispatcher reported several of the polar route flights he was working had communication difficulties with magadan.

Attributes
ACN	1514293
Time
Date	201801
Place
Locale Reference	UHMM.ARTCC
State Reference	FO
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	ATC Issue All Types Deviation - Procedural Published Material / Policy

Narrative:

Polar flights heading to china are repeatedly having no-com issues with magadan ATC from 170W to 140E. Today [two separate flights] were out of touch and we had to relay info to magadan when ACARS worked. Unable to reach [one of the flights] by ACARS or satcom about 170E. [The other flight] I was able to finally reach on iridium satcom and I was able to relay info. They also passed info on to [the other flight] who I couldn't communicate with. [On a different date; another flight] also experienced the same issues on polar route thru magadan center.

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Original NASA ASRS Text

Title: Air carrier Dispatcher reported several of the polar route flights he was working had communication difficulties with Magadan.

Narrative: Polar flights heading to China are repeatedly having no-com issues with Magadan ATC from 170W to 140E. Today [two separate flights] were out of touch and we had to relay info to Magadan when ACARS worked. Unable to reach [one of the flights] by ACARS or SATCOM about 170E. [The other flight] I was able to finally reach on Iridium SATCOM and I was able to relay info. They also passed info on to [the other flight] who I couldn't communicate with. [On a different date; another flight] also experienced the same issues on polar route thru Magadan Center.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.