Narrative:

After arriving in eidw on the morning; we had an issue deplaning passengers due to high winds and snow and the airport not able to get the jet bridge to the aircraft (jet bridge had no traction; due to snow/ice on ramp and kept being blown back from aircraft). I had numerous suggestions to deplane but eidw did not want to take them; and kept saying that they had to talk to the 'authorities' and I was getting nowhere. After being stuck on the plane for over a half hour and getting nowhere with the local station; I decided to try the [company operations center] to get some horsepower behind me to help get something done; i.e. Another gate or something. I called the [pilot duty manager] and there was no answer; so I left a message with our problem and my phone number. I never received a call back from the [pilot duty manager] or anyone in the [operations center]. We were left on our own; with no company support; to deal with the problem and we were stuck on the plane over an hour before they could get the passengers off. It seems to me that if we have someone being paid to be on duty 24/7; we should get an answer in a timely fashion. What is the purpose of having an [pilot duty manager] if they don't even call you back when you have a problem that you need help dealing with? Had we had a medical emergency on board during that time; I am not sure how they would have gotten the person off the aircraft. It seems that there is so much risk aversion that nobody is willing to try anything to fix the problem that is out of the ordinary or think outside the box. We had good suggestions but they would not try any of them.

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Original NASA ASRS Text

Title: B757 Captain reported weather related ramp conditions delayed passenger deplaning for an hour. Captain stated company operations never answered calls for support.

Narrative: After Arriving in EIDW on the morning; we had an issue deplaning passengers due to high winds and snow and the airport not able to get the jet bridge to the aircraft (jet bridge had no traction; due to snow/ice on ramp and kept being blown back from aircraft). I had numerous suggestions to deplane but EIDW did not want to take them; and kept saying that they had to talk to the 'authorities' and I was getting nowhere. After being stuck on the plane for over a half hour and getting nowhere with the local station; I decided to try the [company operations center] to get some horsepower behind me to help get something done; i.e. another gate or something. I called the [Pilot Duty Manager] and there was no answer; so I left a message with our problem and my phone number. I never received a call back from the [Pilot Duty Manager] or anyone in the [Operations Center]. We were left on our own; with no company support; to deal with the problem and we were stuck on the plane over an hour before they could get the passengers off. It seems to me that if we have someone being paid to be on duty 24/7; we should get an answer in a timely fashion. What is the purpose of having an [Pilot Duty Manager] if they don't even call you back when you have a problem that you need help dealing with? Had we had a medical emergency on board during that time; I am not sure how they would have gotten the person off the aircraft. It seems that there is so much risk aversion that nobody is willing to try anything to fix the problem that is out of the ordinary or think outside the box. We had good suggestions but they would not try any of them.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.