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CRJ900 flight attendant reported that the cabin crew was not alerted to final descent.
| Attributes | |
| ACN | 1542026 |
| Time | |
| Date | 201805 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZZ.Tower |
| State Reference | FO |
| Environment | |
| Light | Dusk |
| Aircraft 1 | |
| Make Model Name | Regional Jet 900 (CRJ900) |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Descent |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Cockpit/Cabin Communication |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
Initial descent announcement was made approximately 20 minutes before landing. Began the process of securing the galley and doing the last trash runs. However; final descent chime was not made or heard throughout the cabin. It was not until [we] looked out the service window; that they were able to notice the street lights coming into view. That was when the landing gear was [extending]. Both flight attendant's (flight attendants) rushed through the cabin to try to assist passengers and secure the cabin. As fwd flight attendant walked back to the galley; the momentum pushed her into a jog and she yelled at the aft flight attendant; 'get down.' [aft flight attendant] was able to make it to her jump seat safely and secure herself. This momentum caused [another flight attendant] to run into the flight deck door; hit her head and bounced off. Due to the stress of the situation; neither flight attendants were fully able to secure the cabin or galley before landing. First officer (first officer) said that he did do the chime but there was a system malfunction. Captain wrote up the plane after jet bridge was extended.
Original NASA ASRS Text
Title: CRJ900 Flight Attendant reported that the cabin crew was not alerted to final descent.
Narrative: Initial descent announcement was made approximately 20 minutes before landing. Began the process of securing the galley and doing the last trash runs. However; final descent chime was not made or heard throughout the cabin. It was not until [we] looked out the service window; that they were able to notice the street lights coming into view. That was when the landing gear was [extending]. Both FA's (Flight Attendants) rushed through the cabin to try to assist passengers and secure the cabin. As FWD FA walked back to the galley; the momentum pushed her into a jog and she yelled at the AFT FA; 'Get down.' [AFT FA] was able to make it to her jump seat safely and secure herself. This momentum caused [another FA] to run into the flight deck door; hit her head and bounced off. Due to the stress of the situation; neither flight attendants were fully able to secure the cabin or galley before landing. FO (First Officer) said that he did do the chime but there was a system malfunction. Captain wrote up the plane after jet bridge was extended.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.