Narrative:

An [airline baggage tag] was attached to an odd piece of baggage which was an oxygen concentrator. This seemed very odd thing to be checked. Reading the back of the device; it said it was FAA approved with regulations number for 'in the cabin'. Tried communication with station operations and gate. But the radio had a lot of interference. [I] was first talking with station operations for any information; if [they know] any information about the device. Tried calling the gate but no answer at the time. Proceed to flight deck to talk with the captain with regards to the device. We both agreed to talk with the customer to ask what kind of batteries. The customer had one extra in his bag and shared it to the agent which I took up to the captain. He said; he was not comfortable with it being in the cargo hold being a lithium ion batteries. Ramp lead agent was coordinating with customer service and captain and passenger in which we conclude to pull the batteries from the device and had gotten the customer's information to hopefully send him his batteries with an alternate way. For the safety of the flight the captain and I had agreed the batteries should not be in the belly of the aircraft. He was not comfortable and I was not comfortable with it.

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Original NASA ASRS Text

Title: Ramp agent reported an oxygen concentrator with Lithium-Ion batteries erroneously included as checked baggage.

Narrative: An [airline baggage tag] was attached to an odd piece of baggage which was an oxygen concentrator. This seemed very odd thing to be checked. Reading the back of the device; it said it was FAA approved with regulations number for 'in the cabin'. Tried communication with Station Operations and gate. But the radio had a lot of interference. [I] was first talking with Station Operations for any information; if [they know] any information about the device. Tried calling the gate but no answer at the time. Proceed to flight deck to talk with the Captain with regards to the device. We both agreed to talk with the customer to ask what kind of batteries. The customer had one extra in his bag and shared it to the agent which I took up to the Captain. He said; he was not comfortable with it being in the cargo hold being a Lithium Ion batteries. Ramp Lead Agent was coordinating with Customer Service and Captain and passenger in which we conclude to pull the batteries from the device and had gotten the customer's information to hopefully send him his batteries with an alternate way. For the safety of the flight the Captain and I had agreed the batteries should not be in the belly of the aircraft. He was not comfortable and I was not comfortable with it.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.