Narrative:

After boarding the aircraft; the D flight attendant approached the flight deck and informed me she smelled an odor. She described that she was feeling nauseated; dizzy; and disoriented. I did smell a very trace odor but could not identify it. I asked her to tell the rest of the flight attendants to deplane the aircraft and stand in the jet way and to withhold boarding. While attempting to contact maintenance; I turned on the bleed air. The odor became very strong and stung my eyes. I immediately turned off the bleed air. I asked the first officer if he smelled it as well and we both exited the aircraft. While attempting to contact maintenance; the D flight attendant was complaining about increased symptoms while standing in the jet way. I suggested that she go into the terminal where there was some fresh air. She fell to her knees and began chanting 'I have to get out of here.' the first officer went to assist her. I hung up with maintenance control; called operations; and requested an ambulance. I also told operations of the issue again and informed them I could not get through to maintenance control. They were having phone issues. I contacted the duty phone to tell them about the situation. They responded quickly. Maintenance boarded the aircraft. [They] claimed they didn't smell anything. I filled out the required forms with the assistance of the other flight attendants. Everyone was complaining of burning eyes. The company swapped us to another aircraft and returned aircraft X to service without following the procedures outlines in fume events. I have never seen a company have such disregard for public safety.

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Original NASA ASRS Text

Title: An A320 Captain and First Officer reported that fumes in the cabin caused them and the Flight Attendants to become ill and caused the aircraft to be removed from service.

Narrative: After boarding the aircraft; the D Flight Attendant approached the flight deck and informed me she smelled an odor. She described that she was feeling nauseated; dizzy; and disoriented. I did smell a very trace odor but could not identify it. I asked her to tell the rest of the flight attendants to deplane the aircraft and stand in the jet way and to withhold boarding. While attempting to contact Maintenance; I turned on the bleed air. The odor became very strong and stung my eyes. I immediately turned off the bleed air. I asked the First Officer if he smelled it as well and we both exited the aircraft. While attempting to contact Maintenance; the D Flight Attendant was complaining about increased symptoms while standing in the jet way. I suggested that she go into the terminal where there was some fresh air. She fell to her knees and began chanting 'I have to get out of here.' The First Officer went to assist her. I hung up with Maintenance Control; called Operations; and requested an ambulance. I also told Operations of the issue again and informed them I could not get through to Maintenance Control. They were having phone issues. I contacted the duty phone to tell them about the situation. They responded quickly. Maintenance boarded the aircraft. [They] claimed they didn't smell anything. I filled out the required forms with the assistance of the other flight attendants. Everyone was complaining of burning eyes. The company swapped us to another aircraft and returned Aircraft X to service without following the procedures outlines in fume events. I have NEVER SEEN A COMPANY HAVE SUCH DISREGARD FOR PUBLIC SAFETY.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.