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Customer service agent reported passenger inadvertently exploded lithium battery at ticket counter during check-in.
| Attributes | |
| ACN | 1564682 |
| Time | |
| Date | 201807 |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Hazardous Material Violation Ground Event / Encounter Other / Unknown |
Narrative:
Customer checking bag needed to remove his generation one smart bag lithium battery. He was having difficulty removing battery and at some point the battery exploded filling the lobby area with toxic gas. Before a fire could start the bag was doused with a fire extinguisher and law enforcement was notified.
Original NASA ASRS Text
Title: Customer Service Agent reported passenger inadvertently exploded lithium battery at ticket counter during check-in.
Narrative: Customer checking bag needed to remove his Generation One smart bag lithium battery. He was having difficulty removing battery and at some point the battery exploded filling the lobby area with toxic gas. Before a fire could start the bag was doused with a fire extinguisher and law enforcement was notified.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.