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Air carrier pilot reported confusion during taxi due to inaccurate airport diagram.
| Attributes | |
| ACN | 1565708 |
| Time | |
| Date | 201808 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | CLT.Airport |
| State Reference | NC |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Clearance Deviation - Procedural Published Material / Policy Ground Incursion Taxiway |
Narrative:
Pushed back from gate and told east ramp we needed 18C. Controller told us they would coordinate. East ramp then cleared us to taxi forward; hold short then contact south ramp. South ramp told us to taxi on the north line and contact ground at spot 9. We contacted ground at spot 9 and continued forward into the non-movement area as ground inquired why we were not going to 18L and what our SID was. Ground told us to stop then told us to taxi forward to E13. E13 is marked on the 10-9 page as being behind spot 9. We clarified the instructions with ground and continued forward to join the new E13 at spot 4N.confusion occurred due to missed coordination for required takeoff runway (18C); new taxiway markings not updated on 10-9 pages; and congested control frequencies.[suggest] update 10-9 pages to show standard routes for taxi to/from runways and ramps. Many airports have documented named taxi routes; the best of these include words and diagrams. Clt operations would benefit from having documented instructions.
Original NASA ASRS Text
Title: Air Carrier pilot reported confusion during taxi due to inaccurate airport diagram.
Narrative: Pushed back from gate and told East Ramp we needed 18C. Controller told us they would coordinate. East Ramp then cleared us to taxi forward; hold short then contact South Ramp. South Ramp told us to taxi on the North line and contact ground at Spot 9. We contacted ground at Spot 9 and continued forward into the non-movement area as Ground inquired why we were not going to 18L and what our SID was. Ground told us to stop then told us to taxi forward to E13. E13 is marked on the 10-9 page as being behind spot 9. We clarified the instructions with Ground and continued forward to join the new E13 at Spot 4N.Confusion occurred due to missed coordination for required takeoff runway (18C); new taxiway markings not updated on 10-9 pages; and congested control frequencies.[Suggest] Update 10-9 pages to show standard routes for taxi to/from runways and ramps. Many airports have documented named taxi routes; the best of these include words and diagrams. CLT operations would benefit from having documented instructions.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.