Embraer first officer reported receiving a different clearance than ATC later told them had been iss...

Attributes
ACN	1587168
Time
Date	201810
Local Time Of Day	1201-1800
Place
Locale Reference	BUR.Airport
State Reference	CA
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Make Model Name	Embraer Undifferentiated or Other Model
Flight Phase	Descent
Route In Use	STAR JANNY5
Flight Plan	IFR
Person 1
Function	First Officer Pilot Not Flying
Events
Anomaly	ATC Issue All Types Deviation - Altitude Crossing Restriction Not Met Deviation - Altitude Undershoot Deviation - Procedural Clearance Deviation - Procedural Published Material / Policy

Narrative:

We were instructed by ATC as we heard to cross palmdale (pmd) at 13;000 and continue descend via janny 5 arrival except maintain 8;000. We planned and continued our descent based off crossing palmdale (pmd) at 13;000. According to ATC once we were notified of the error we had made according to them we were supposed to descend via; then cross palmdale at 13;000 and continue descending via except maintain 8;000. Between both pilot in command and second in command we both didn't have doubt of the instructions so for this reason we didn't call ATC to clarify.

Original NASA ASRS Text

Title: Embraer First Officer reported receiving a different clearance than ATC later told them had been issued; thus causing a missed crossing altitude restriction.

Narrative: We were instructed by ATC as we heard to cross Palmdale (PMD) at 13;000 and continue descend via JANNY 5 Arrival except maintain 8;000. We planned and continued our descent based off crossing Palmdale (PMD) at 13;000. According to ATC once we were notified of the error we had made according to them we were supposed to descend via; then cross Palmdale at 13;000 and continue descending via except maintain 8;000. Between both Pilot in Command and Second in Command we both didn't have doubt of the instructions so for this reason we didn't call ATC to clarify.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Embraer first officer reported receiving a different clearance than ATC later told them had been issued; thus causing a missed crossing altitude restriction.