Narrative:

During deice; due to the conditions we requested type 1 and 4 on wings and tail. 'Iceman' confirmed and they began spraying the aircraft. After circling the aircraft twice (what we thought was type 1 and then 4); 'iceman' told us we were complete and gave us the times. I looked at the wing which did not appear green in color (consistent with type 4 fluid). He stated the start and stop times of both type 1 and 4 but not the type of fluid. We were told it was polar plus lt; which we didn't have specific data on so we used the generic type 4 times for the conditions at hand. Upon further research; polar plus lt is a type 1 fluid and I believe that we never received type 4 at all. This station has a tough time keeping employees and they were trying to push out/deice 3 aircraft within a short time frame. They are always shorthanded and seem to struggle with basic aircraft ramping operations; let alone deicing. Perhaps lack of training or experience. I also should have put my foot down when I saw the lack of green hue on the wings consistent with type 4. Retrain the operations personnel on proper deicing methods and the importance that the correct fluids are applied.

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Original NASA ASRS Text

Title: CRJ-200 flight crew reported they requested to be deiced with Type 1 and Type 4; but were only serviced with Type 1.

Narrative: During deice; due to the conditions we requested type 1 and 4 on wings and tail. 'Iceman' confirmed and they began spraying the aircraft. After circling the aircraft twice (what we thought was type 1 and then 4); 'Iceman' told us we were complete and gave us the times. I looked at the wing which did not appear green in color (consistent with type 4 fluid). He stated the start and stop times of both type 1 and 4 but not the type of fluid. We were told it was Polar Plus LT; which we didn't have specific data on so we used the generic type 4 times for the conditions at hand. Upon further research; Polar Plus LT is a type 1 fluid and I believe that we never received type 4 at all. This station has a tough time keeping employees and they were trying to push out/deice 3 aircraft within a short time frame. They are always shorthanded and seem to struggle with basic aircraft ramping operations; let alone deicing. Perhaps lack of training or experience. I also should have put my foot down when I saw the lack of green hue on the wings consistent with type 4. Retrain the operations personnel on proper deicing methods and the importance that the correct fluids are applied.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.