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Pilot reported problem with controller not responding to calls.
| Attributes | |
| ACN | 1598693 |
| Time | |
| Date | 201812 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.ARTCC |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying |
| Qualification | Flight Crew Instrument Flight Crew Multiengine Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Total 8000 |
| Events | |
| Anomaly | ATC Issue All Types Deviation - Procedural Published Material / Policy Inflight Event / Encounter Weather / Turbulence |
Narrative:
Captain tried three times for radio call due to increased; now moderate turbulence at FL280. Captain managed to simulcast each time with either other aircraft or the controller. On fourth call; we heard this from center's male (aged-sounding) controller: 'you tried to call four times. That's why I ignored you. All altitudes light chop.' well; obviously not. That's why we called; you unprofessional amateur. Maybe you need to retire or need some retraining on the commonly used call of 'standby.' pretty fricking simple call that saves a lot of people on that frequency time and gives us a better idea when the people behind us will be free of the potential bodily-damage zone. This controller needs an attitude adjustment and is fortunate I was not on the radio to deliver it instantly. Pathetic. For the controller: we don't ask for different altitudes to explore previously unknown airspace; 'to boldly go where no one has gone before...'. We do it because we have coworkers behind us who are in the most injured group in the industry. Oh; did you bump your desk last week? Get hauled from your building in an ambulance with a compound paper cut? Tragic. Why? Controller needed a nap? Controller needs retirement? Controller needs to realize why his job exists - to help pilots.
Original NASA ASRS Text
Title: Pilot reported problem with Controller not responding to calls.
Narrative: Captain tried three times for radio call due to increased; now moderate turbulence at FL280. Captain managed to simulcast each time with either other aircraft or the controller. On fourth call; we heard this from Center's male (aged-sounding) controller: 'You tried to call four times. That's why I ignored you. All altitudes light chop.' Well; obviously not. That's why we called; you unprofessional amateur. Maybe you need to retire or need some retraining on the commonly used call of 'standby.' Pretty fricking simple call that saves a lot of people on that frequency time and gives us a better idea when the people behind us will be free of the potential bodily-damage zone. This controller needs an attitude adjustment and is fortunate I was not on the radio to deliver it instantly. Pathetic. For the controller: We don't ask for different altitudes to explore previously unknown airspace; 'to boldly go where no one has gone before...'. We do it because we have coworkers behind us who are in the most injured group in the industry. Oh; did you bump your desk last week? Get hauled from your building in an ambulance with a compound paper cut? Tragic. Why? Controller needed a nap? Controller needs retirement? Controller needs to realize why his job exists - to help pilots.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.