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Gate agent reported jetbridge collision with an illegally parked van as the jetbridge approached the aircraft door.
| Attributes | |
| ACN | 1612990 |
| Time | |
| Date | 201901 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Ground Event / Encounter Other / Unknown |
Narrative:
Upon arrival; I went down the jetbridge to meet the aircraft upon arrival from ZZZ1. As the aircraft approached the gate for self park; I turned on the jetbridge power and camera and waited for the stop light indication to turn on; and then proceeded to approach the aircraft. When I was about 2 feet away from reaching the aircraft I felt a sudden stop and at that moment the ramp agent bellow yelled out.....stop ...stop and I did. I stopped movement and looked around and opened the door to take a look outside. At that moment I saw the jetbridge slide in contact with a van that was parked inside a red no park zone. I called operations from inside the cab to inform of situation and then advised captain through the window. I went down the stairs to look closely and noticed it was an [company] van that was left with running engine no one around. As I was taking pictures operations supervisor came and did the same. Operations and [supervisor] tried to contact someone from [company] for couple of minutes; and even called a tow truck since they could not reach [company]. A few minutes later an [company] supervisor finally showed up and moved the van forward away from the zone. At that time I received an ok from [supervisor] to proceed and meet aircraft; which I did. Everything on jetbridge and slide seemed to be fine and operational. However we also noted two other [company] vehicles parked unattended within the perimeter (inside the same red no park zone).
Original NASA ASRS Text
Title: Gate Agent reported jetbridge collision with an illegally parked van as the jetbridge approached the aircraft door.
Narrative: Upon arrival; I went down the jetbridge to meet the aircraft upon arrival from ZZZ1. As the aircraft approached the gate for self park; I turned on the jetbridge power and camera and waited for the stop light indication to turn on; and then proceeded to approach the aircraft. When I was about 2 feet away from reaching the aircraft I felt a sudden stop and at that moment the ramp agent bellow yelled out.....Stop ...Stop and I did. I stopped movement and looked around and opened the door to take a look outside. At that moment I saw the jetbridge slide in contact with a van that was parked inside a red no park zone. I called OPS from inside the cab to inform of situation and then advised Captain through the window. I went down the stairs to look closely and noticed it was an [company] van that was left with running engine no one around. As I was taking pictures OPS Supervisor came and did the same. OPS and [supervisor] tried to contact someone from [company] for couple of minutes; and even called a tow truck since they could not reach [company]. A few minutes later an [company] supervisor finally showed up and moved the van forward away from the zone. At that time I received an OK from [supervisor] to proceed and meet aircraft; which I did. Everything on jetbridge and slide seemed to be fine and operational. However we also noted two other [company] vehicles parked unattended within the perimeter (inside the same red no park zone).
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.