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|
Attributes | |
ACN | 1626361 |
Time | |
Date | 201903 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Aircraft 1 | |
Make Model Name | A319 |
Operating Under FAR Part | Part 121 |
Flight Phase | Cruise |
Flight Plan | IFR |
Component | |
Aircraft Component | Drinkable/Waste Water Syst |
Person 1 | |
Function | Captain Pilot Flying |
Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine |
Experience | Flight Crew Last 90 Days 125 Flight Crew Type 2379 |
Events | |
Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor |
Narrative:
Initial report approximately 35 mins from [destination] at cruise was water streaming down wall in aft galley; near the coffeemaker. Aft flight attendant reported an electrical odor. I ordered water shutoff valve closed and to secure all electrical (galley related switches). In addition; I requested assistance; from a deadheading seasoned airbus first officer (first officer) to check out the galley condition. In the meantime; I called dispatch and maintenance control and apprised them of the situation. A few minutes later; the DH first officer called the cockpit and said that he initially noticed an electrical odor but it dissipated. By this time we were nearly equidistant [destination] and [alternate]; and we elected to continue as the situation hadn't worsened. Uneventfully; we continued to [destination]. Upon shutdown; we got an avionics smoke ECAM; with associated; blower extract fault; and warn horn going off in the fwd avionics bay. We ran the ECAM (electronic centralized aircraft monitor); no noticeable smoke. We called ramp and requested to roll the trucks as a precautionary measure; especially since there had been an earlier indication of an electrical odor. Immediately after finishing the ECAM and qrc; checklist for possible smoke removal; I instructed the passengers to immediately leave their carry-on behind and exit thru the main cabin door as per fom. [Checklist item] (rapid deplaning) bears further examination. I followed the script to the letter repeating the command twice; yet only 10 passengers complied with my instructions. The purser emphasized to the passengers to leave everything; but most everyone failed to comply. I felt the reason for non- compliance was for a few reasons: there was no evidence of smoke; though I never gave the reason for rapid deplaning. Flight attendants need to be very forceful to carry out the rapid deplaning command when the passengers are already shear-wired to getting off the jet and getting home or making their connections. I believe that we have completely inundated; inoculated; and cauterized our passengers with the PA to the point they aren't going to take a PA at face value without evidence; no matter who says it. The PA system has become another social media mechanism and folks ain't gonna listen and heed direction. While I applaud the efforts to install a rapid deplaning procedure; it needs to be tweaked. Secondly; we need to reduce the PA uses. By the time a passenger gets in their seat and we push off the gate; we have numbed the passengers with 10 minutes of mindless drivel; never mind the other announcements that we make in flight with credit card offerings and the like. All noble efforts until their defenses are completely removed like at block-in and they are mentally one foot off the jetway and they aren't even out of their seat; and one more PA comes across to 'rapidly deplane'.
Original NASA ASRS Text
Title: A319 Captain reported being notified by Flight Attendant of water leak and subsequent electrical odor in the aft galley.
Narrative: Initial report approximately 35 mins from [destination] at cruise was water streaming down wall in aft galley; near the coffeemaker. AFT FA reported an electrical odor. I ordered water shutoff valve closed and to secure all electrical (galley related switches). In addition; I requested assistance; from a deadheading seasoned Airbus FO (First Officer) to check out the galley condition. In the meantime; I called Dispatch and Maintenance Control and apprised them of the situation. A few minutes later; the DH FO called the cockpit and said that he initially noticed an electrical odor but it dissipated. By this time we were nearly equidistant [destination] and [alternate]; and we elected to continue as the situation hadn't worsened. Uneventfully; we continued to [destination]. Upon shutdown; we got an avionics smoke ECAM; with associated; blower extract fault; and warn horn going off in the FWD avionics bay. We ran the ECAM (Electronic Centralized Aircraft Monitor); no noticeable smoke. We called ramp and requested to roll the trucks as a precautionary measure; especially since there had been an earlier indication of an electrical odor. Immediately after finishing the ECAM and QRC; checklist for possible smoke removal; I instructed the passengers to immediately leave their carry-on behind and exit thru the main cabin door as per FOM. [Checklist item] (Rapid Deplaning) bears further examination. I followed the script to the letter repeating the command twice; yet only 10 passengers complied with my instructions. The purser emphasized to the passengers to leave everything; but most everyone failed to comply. I felt the reason for non- compliance was for a few reasons: There was no evidence of smoke; though I never gave the reason for rapid deplaning. Flight attendants need to be very forceful to carry out the Rapid Deplaning command when the passengers are already shear-wired to getting off the jet and getting home or making their connections. I believe that we have completely inundated; inoculated; and cauterized our passengers with the PA to the point they aren't going to take a PA at face value without evidence; no matter who says it. The PA system has become another social media mechanism and folks ain't gonna listen and heed direction. While I applaud the efforts to install a rapid deplaning procedure; it needs to be tweaked. Secondly; we need to reduce the PA uses. By the time a passenger gets in their seat and we push off the gate; we have numbed the passengers with 10 minutes of mindless drivel; never mind the other announcements that we make in flight with credit card offerings and the like. All noble efforts until their defenses are completely removed like at block-in and they are mentally one foot off the jetway and they aren't even out of their seat; and one more PA comes across to 'rapidly deplane'.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.