Narrative:

During routine inspection of aircraft X; inspection discovered 'roll spoiler sector assy has excessive play at rod end'. After further review; inspection discovered the steel bushing in roll spoiler sector had become loose and over the course of time caused the mating hole in the sector to enlarge to the point of being unrepairable. The technicians searched the maintenance manual for instructions on removing and replacing the sector assembly only to realize that textron failed to include this information in their manual. After further research; technicians found that the ce-680 maintenance manual contained the information required for removal and replacement of the sector assembly. Further consulting with textron led to another email granting permission to utilize the procedure from the ce-680 maintenance manual with replacing the sector assembly. The sector assembly (P/north: 7461115-6) was removed and a replacement was ordered and received. Upon pre-installation inspection; technicians discovered that the new sector assembly was missing a bracket (P/north:7469170-6). This bracket was attached to the old sector assembly using 2- rivets. After consulting with textron that tech data pertaining to the installation of missing bracket was not available; they provided an email with a oem (original equipment manufacturer) drawing of location and position data for installation. With the original bracket now installed on the new sector assembly; technicians discovered cable rigging; adjustments; and testing was not specific to the right & right (remove & replace) of the sector assembly. Upon further consultation with textron; determined that the lack of detail instruction; and the lack of confidence from oem representation; coupled with the risk on our part that a task is being inadvertently left out is the reason for this msap filing. The suggestion is to escalate this issue to the appropriate level of responsibility to force the oem to provide adequate tech data to perform the required tasks and to additionally force the oem to address the lack of quality control; missing data; and inadequate instructions that exist in the current revision of the ce-680A maintenance manual.

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Original NASA ASRS Text

Title: Maintenance Technician working on CE-680A reports that maintenance manuals are lacking critical repair information.

Narrative: During routine inspection of Aircraft X; inspection discovered 'ROLL SPOILER SECTOR ASSY HAS EXCESSIVE PLAY AT ROD END'. After further review; inspection discovered the steel bushing in roll spoiler sector had become loose and over the course of time caused the mating hole in the sector to enlarge to the point of being unrepairable. The technicians searched the maintenance manual for instructions on removing and replacing the sector assembly only to realize that Textron failed to include this information in their manual. After further research; technicians found that the CE-680 Maintenance Manual contained the information required for removal and replacement of the sector assembly. Further consulting with Textron led to another email granting permission to utilize the procedure from the CE-680 maintenance manual with replacing the sector assembly. The sector assembly (P/N: 7461115-6) was removed and a replacement was ordered and received. Upon pre-installation inspection; technicians discovered that the new sector assembly was missing a bracket (P/N:7469170-6). This bracket was attached to the old sector assembly using 2- rivets. After consulting with Textron that Tech Data pertaining to the installation of missing bracket was not available; they provided an email with a OEM (Original Equipment Manufacturer) drawing of location and position data for installation. With the original bracket now installed on the new sector assembly; technicians discovered cable rigging; adjustments; and testing was not specific to the R & R (Remove & Replace) of the sector assembly. Upon further consultation with Textron; determined that the lack of detail instruction; and the lack of confidence from OEM representation; coupled with the risk on our part that a task is being inadvertently left out is the reason for this MSAP filing. The suggestion is to escalate this issue to the appropriate level of responsibility to force the OEM to provide adequate Tech Data to perform the required tasks and to additionally force the OEM to address the lack of quality control; missing data; and inadequate instructions that exist in the current revision of the CE-680A Maintenance Manual.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.