Air carrier ramp lead reported aircraft ground return to correct hazmat cargo for air shipment.

Narrative:

I loaded hazmat and loaded 15 items. Went to close out and didn't let me close out the flight. The load planner said there was 14 bags and 1 quick pack. We treat quick packs as bags; so I thought I was okay. So the plane came back to the gate and I moved 1 bag from the front and put the bag in the rear of the plane. Then the pilot asked why he didn't receive an ACARS message about the hazmat. My supervisor called load planning and the freight planner and zone control and no one had an answer why hazmat didn't send a message to the pilot. That's why the aircraft took a long delay.

Original NASA ASRS Text

Title: Air carrier Ramp Lead reported aircraft ground return to correct Hazmat cargo for air shipment.

Narrative: I loaded Hazmat and loaded 15 items. Went to close out and didn't let me close out the flight. The Load Planner said there was 14 bags and 1 quick pack. We treat quick packs as bags; so I thought I was okay. So the plane came back to the gate and I moved 1 bag from the front and put the bag in the rear of the plane. Then the pilot asked why he didn't receive an ACARS message about the Hazmat. My Supervisor called Load Planning and the freight planner and Zone Control and no one had an answer why Hazmat didn't send a message to the pilot. That's why the aircraft took a long delay.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1662281
Time
Date	201907
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	B737-900
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Ramp
Events
Anomaly	Deviation - Procedural Published Material / Policy Deviation - Procedural Hazardous Material Violation