Narrative:

Bag arrived with battery attached. Met customer in baggage service office and advised of policy. Customer stated that she was not aware and no one asked her when she checked bag.

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Original NASA ASRS Text

Title: Commercial Airline Agent reported a passenger bag arrived in cargo compartment with Lithium Ion Batteries installed.

Narrative: Bag arrived with battery attached. Met customer in Baggage Service Office and advised of policy. Customer stated that she was not aware and no one asked her when she checked bag.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.