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Dispatcher reported receiving ACARS messages from the flight crew regarding odor on aircraft and requesting service coordination at destination.
| Attributes | |
| ACN | 1668982 |
| Time | |
| Date | 201907 |
| Aircraft 1 | |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Initial Climb |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Air Conditioning and Pressurization Pack |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor |
Narrative:
At XA08z the captain acarsed to say 'odor from packs after engine start; it cleared out a few minutes into climb.' at XA09z captain acarsed to say flight attendants are now not feeling well and will need to be replaced in ZZZ. Please advise scheduling' at XA10z captain ACARS to say 'pilots feeling fine; please have maintenance meet aircraft.' I called inflight scheduling and I called maintenance to advise both of the situation. However; I did not notify the supervisor on duty; and I should have. My apologies for this oversight on my part. The flight continued to destination without any further ACARS relating to this matter. Upon arrival it was my understanding that all 3 flight attendants were replaced in ZZZ. After arrival to ZZZ; I spoke to the captain on a 3-way call with maintenance control. The captain indicated the odor [similar] to smell 'foul and like garbage.' he indicated that it did not seem like a chemical smell and also indicated after the climb the smell dissipated in the cockpit.
Original NASA ASRS Text
Title: Dispatcher reported receiving ACARS messages from the flight crew regarding odor on aircraft and requesting service coordination at destination.
Narrative: At XA08z the Captain ACARSed to say 'Odor from packs after engine start; it cleared out a few minutes into climb.' At XA09z Captain ACARSed to say flight attendants are now not feeling well and will need to be replaced in ZZZ. Please advise Scheduling' At XA10z Captain ACARS to say 'Pilots feeling fine; please have Maintenance meet aircraft.' I called Inflight Scheduling and I called Maintenance to advise both of the situation. However; I did NOT notify the Supervisor on Duty; and I should have. My apologies for this oversight on my part. The flight continued to destination without any further ACARS relating to this matter. Upon arrival it was my understanding that all 3 flight attendants were replaced in ZZZ. After arrival to ZZZ; I spoke to the Captain on a 3-way call with Maintenance Control. The Captain indicated the odor [similar] to smell 'Foul and like garbage.' He indicated that it did not seem like a chemical smell and also indicated after the climb the smell dissipated in the cockpit.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.