<< >> NASA ASRS Report 1673100, August 2019

Dispatcher reported being out of the loop when an aircraft was delayed and no one advised the dispatcher.

Attributes
ACN	1673100
Time
Date	201908
Local Time Of Day	1201-1800
Place
Locale Reference	MSP.Airport
State Reference	MN
Aircraft 1
Make Model Name	EMB ERJ 170/175 ER/LR
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Deviation - Procedural Published Material / Policy

Narrative:

Operations delayed flight without contacting dispatch. Flight is on time critical; is labeled so in [system] with a request that dispatch be contacted if a delay is imminent; and was delayed 150 minutes. We were working with [operations] to get the edct (estimated departure clearance time) moved up.

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Original NASA ASRS Text

Title: Dispatcher reported being out of the loop when an aircraft was delayed and no one advised the Dispatcher.

Narrative: Operations delayed flight without contacting Dispatch. Flight is on time critical; is labeled so in [system] with a request that Dispatch be contacted if a delay is imminent; and was delayed 150 minutes. We were working with [Operations] to get the EDCT (Estimated Departure Clearance Time) moved up.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.