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B777 captain reported loss of communication on a polar flight complicated dealing with a flight attendant medical issue.
| Attributes | |
| ACN | 1675131 |
| Time | |
| Date | 201908 |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Air/Ground Communication |
| Person 1 | |
| Function | Captain Pilot Not Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine |
| Experience | Flight Crew Last 90 Days 162 Flight Crew Total 31295 Flight Crew Type 4204 |
| Events | |
| Anomaly | Flight Deck / Cabin / Aircraft Event Illness |
Narrative:
I was on break when noticed an flight attendant (flight attendant) being assisted by another flight attendant to sit in empty seat next to my break seat. Flight attendant was administering first aid. I asked another flight attendant to wake the purser; get medical personnel [to] use the same medlink procedures as we do for customers. I went back to flight deck early to coordinate with dispatch and medlink. Unable to contact dispatch over the pole due to out of imarsat area and inoperative iridium. Finally contacted dispatch via ACARS and advised.
Original NASA ASRS Text
Title: B777 Captain reported loss of communication on a polar flight complicated dealing with a Flight Attendant medical issue.
Narrative: I was on break when noticed an FA (Flight Attendant) being assisted by another FA to sit in empty seat next to my break seat. FA was administering First Aid. I asked another FA to wake the Purser; get medical personnel [to] use the same MEDlink procedures as we do for customers. I went back to flight deck early to coordinate with Dispatch and MEDlink. Unable to contact Dispatch over the pole due to out of Imarsat area and inoperative Iridium. Finally contacted Dispatch via ACARS and advised.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.