Narrative:

My crew and I received a 777 aircraft X arriving in ZZZ. The pilot was coming in a little fast and didn't slow down upon entering the gate envelope. We noticed that the engine was getting dangerously close to the jet bridge. We managed to stop the plane short of its proper mark and avoided a collision involving the jet bridge and left engine. The engine was roughly 12 feet from the jet bridge. This was my first time wing walking a 777 into that gate and was unaware of there being two jet bridge parking boxes; the narrow and wide body boxes. After advising customer service to move the jet bridge to the proper spot; we towed the plane to the 777 line; chocked the wheels and then offloaded the plane. After completing the task; we were called to the [ramp control] office. Behind closed doors; without a shop steward present; we were accused of incompetence and spoken to in a disrespectful; condescending manner. We were not asked if we were ok; or even acknowledged that fact that we avoided a possibly major accident. We were treated like individuals who would intentionally wish harm on each other and our valued customers. The fact that there was a huge failure in complying with normal protocol in regards to zone informing customer service to move the jet bridge prior to the planes arrival; the ramp supervisors not making sure ahead of time that the jet bridge was properly positioned and [ramp control] placing people who weren't experienced bringing wide body planes in or even communicating with the ramp to make sure the gate was set up correctly; is alarming. The mistakes made should have been shared by everyone and yet the blame was placed solely on an inexperienced crew who made the best of a bad situation. I acknowledge my lack of knowledge/experience/training with properly receiving 777's. I wish that management would've owned up to the fact that it was an overall team failure and not try to pass the buck to those lowest on the totem pole. Before our shop steward showed up; we felt intimidated and disrespected. We did our best out there and only wanted to be addressed with dignity and respect. We take pride in our jobs; and care about each other and our customers. It was a near miss and we take that seriously and have learned a lot from this event.

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Original NASA ASRS Text

Title: Ramp Crew reported marshalling a 777 into the gate and stopping the airplane short to avoid hitting the jet bridge.

Narrative: My crew and I received a 777 Aircraft X arriving in ZZZ. The pilot was coming in a little fast and didn't slow down upon entering the gate envelope. We noticed that the engine was getting dangerously close to the jet bridge. We managed to stop the plane short of its proper mark and avoided a collision involving the jet bridge and left engine. The engine was roughly 12 feet from the jet bridge. This was my first time wing walking a 777 into that gate and was unaware of there being two jet bridge parking boxes; the narrow and wide body boxes. After advising Customer Service to move the jet bridge to the proper spot; we towed the plane to the 777 line; chocked the wheels and then offloaded the plane. After completing the task; we were called to the [Ramp Control] office. Behind closed doors; without a shop steward present; we were accused of incompetence and spoken to in a disrespectful; condescending manner. We were not asked if we were OK; or even acknowledged that fact that we avoided a possibly major accident. We were treated like individuals who would intentionally wish harm on each other and our valued customers. The fact that there was a huge failure in complying with normal protocol in regards to Zone informing customer service to move the jet bridge prior to the planes arrival; the ramp supervisors not making sure ahead of time that the jet bridge was properly positioned and [Ramp Control] placing people who weren't experienced bringing wide body planes in or even communicating with the ramp to make sure the gate was set up correctly; is alarming. The mistakes made should have been shared by everyone and yet the blame was placed solely on an inexperienced crew who made the best of a bad situation. I acknowledge my lack of knowledge/experience/training with properly receiving 777's. I wish that management would've owned up to the fact that it was an overall team failure and not try to pass the buck to those lowest on the totem pole. Before our shop steward showed up; we felt intimidated and disrespected. We did our best out there and only wanted to be addressed with dignity and respect. We take pride in our jobs; and care about each other and our customers. It was a near miss and we take that seriously and have learned a lot from this event.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.