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Dispatcher reported a communication breakdown with a flight crew regarding a cooling fan malfunction and associated fumes.
| Attributes | |
| ACN | 1684782 |
| Time | |
| Date | 201909 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Cooling Fan any cooling fan |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor |
Narrative:
Approximately 75 minutes into the flight; the flight attempted a call to dispatch via satcom to advise of an equipment cooling overheat EICAS message and fumes in the cockpit and cabin. No smoke was reported. The crew's satcom call was unreadable and dropped when conferencing with [maintenance control]. Subsequently; I attempted 3 calls to raise them on satcom and my coworker on sector xx attempted a satcom call [as well]. All 4 calls failed to connect. Aircraft is equipped with iridium and this happens too frequently. It compromised the safety of flight as we were unable to provide dispatch and maintenance control support in a timely manner. All information relayed was delayed because we needed to use ACARS communication in this situation.
Original NASA ASRS Text
Title: Dispatcher reported a communication breakdown with a flight crew regarding a cooling fan malfunction and associated fumes.
Narrative: Approximately 75 minutes into the flight; the flight attempted a call to Dispatch via SATCOM to advise of an equipment cooling overheat EICAS message and fumes in the cockpit and cabin. No smoke was reported. The crew's SATCOM call was unreadable and dropped when conferencing with [Maintenance Control]. Subsequently; I attempted 3 calls to raise them on SATCOM and my coworker on Sector XX attempted a SATCOM call [as well]. All 4 calls failed to connect. Aircraft is equipped with Iridium and this happens too frequently. It compromised the safety of flight as we were unable to provide Dispatch and Maintenance Control support in a timely manner. All information relayed was delayed because we needed to use ACARS communication in this situation.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.