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A320 captain reported that crew scheduling repeatedly contacted him during his off-duty rest period to modify his schedule and caused him to call in fatigued.
| Attributes | |
| ACN | 1688001 |
| Time | |
| Date | 201909 |
| Aircraft 1 | |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Multiengine Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument |
| Experience | Flight Crew Last 90 Days 170 Flight Crew Total 16000 Flight Crew Type 4000 |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
I operated [a flight pairing] which ended the evening of [date] in ZZZ for a scheduled 11 hour layover with a xa:50 report the morning of the [date.] at xb:11 east coast time crew scheduling called me and interrupted my crew rest to notify that my pairing had been modified. This modification included a later report time and a 'soft' reset of my out of duty time clock. The modification also changed the pairing from a three day trip to a two day trip ending in ZZZ1. This was mid rest interruption number 1. Upon arriving in ZZZ1 I was notified at xc:49 central time that I was now assigned a xd:00 short call for the following morning; 12 hours and 11 minutes later. At xc:56 central time I was contacted by crew scheduling. They 'released' me to rest and assigned pairing to me which was to report later that same day at xd:25. The flights to ZZZ2 and return flight were to operate over 8 hours later than displayed on the pairing due to aircraft availability. My second mid rest interruption occurred at xe:05 when crew scheduling again contacted me via phone waking me. I answered the phone and the scheduler was 're verifying' that I had acknowledged my assignment. I was unable to sleep again after the second contact.
Original NASA ASRS Text
Title: A320 Captain reported that crew scheduling repeatedly contacted him during his off-duty rest period to modify his schedule and caused him to call in fatigued.
Narrative: I operated [a flight pairing] which ended the evening of [date] in ZZZ for a scheduled 11 hour layover with a XA:50 report the morning of the [date.] At XB:11 east coast time Crew Scheduling called me and interrupted my crew rest to notify that my pairing had been modified. This modification included a later report time and a 'soft' reset of my Out of Duty Time Clock. The modification also changed the pairing from a three day trip to a two day trip ending in ZZZ1. This was mid rest interruption number 1. Upon arriving in ZZZ1 I was notified at XC:49 Central time that I was now assigned a XD:00 short call for the following morning; 12 hours and 11 minutes later. At XC:56 central time I was contacted by crew scheduling. They 'released' me to rest and assigned pairing to me which was to report later that same day at XD:25. The flights to ZZZ2 and return flight were to operate over 8 hours later than displayed on the pairing due to aircraft availability. My second mid rest interruption occurred at XE:05 when Crew Scheduling again contacted me via phone waking me. I answered the phone and the scheduler was 're verifying' that I had acknowledged my assignment. I was unable to sleep again after the second contact.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.