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Technician reported dispatch directing flight crew to void a logbook entry to keep maintenance from addressing issues to keep the departure on time.
| Attributes | |
| ACN | 1692190 |
| Time | |
| Date | 201910 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | DFW.Airport |
| State Reference | TX |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Component | |
| Aircraft Component | First Aid Equipment with Medical Kit & Defibrillator |
| Person 1 | |
| Function | Technician |
| Qualification | Maintenance Powerplant Maintenance Airframe |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural FAR Deviation - Procedural Maintenance Deviation - Procedural Published Material / Policy |
Narrative:
Aircraft had an issue with a piece of required emergency equipment - [the] first aid kit. The crew was told to void the write up by the [company] tower to avoid maintenance from going to the aircraft. The item was voided by the crew as instructed by the tower. I had talked to the crew after the fact and they thought they were talking to aircraft maintenance but to their surprise they were not. This also happened on another aircraft; where we found the [company] local tower was giving maintenance advice and telling the crew either not to report it or delete it as if it doesn't exist.
Original NASA ASRS Text
Title: Technician reported Dispatch directing flight crew to void a logbook entry to keep maintenance from addressing issues to keep the departure on time.
Narrative: Aircraft had an issue with a piece of required emergency equipment - [the] first aid kit. The crew was told to void the write up by the [Company] Tower to avoid Maintenance from going to the aircraft. The item was voided by the crew as instructed by the Tower. I had talked to the crew after the fact and they thought they were talking to Aircraft Maintenance but to their surprise they were not. This also happened on another aircraft; where we found the [Company] Local Tower was giving maintenance advice and telling the crew either not to report it or delete it as if it doesn't exist.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.