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Air carrier ramp personnel reported being short staffed and unable to marshal an aircraft into the gate; resulting in a third-party ramp service improperly marshalling the aircraft in.
| Attributes | |
| ACN | 1700934 |
| Time | |
| Date | 201911 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Medium Transport |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Ramp |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
This flight landed ZZZ with a planned gate of xx. The gate was available at the time that the aircraft landed. The aircraft received instructions to enter the alley and approached the gate. However; due to manpower issues with ramp service; there were no ramp employees immediately available to marshal the aircraft into gate xx. This apparently caused a pushback conflict with [another] aircraft on the concourse. Station operations personnel and ramp leadership were working together to find available ramp employees to marshal the aircraft in; when we noticed that contract personnel who were employed to ground handle company Y; had decided to come over to xx and marshal the aircraft into the gate. Not only did they use improper marshaling signals; they stopped the aircraft very abruptly short of the stop mark.
Original NASA ASRS Text
Title: Air carrier Ramp Personnel reported being short staffed and unable to marshal an aircraft into the gate; resulting in a third-party ramp service improperly marshalling the aircraft in.
Narrative: This flight landed ZZZ with a planned gate of XX. The gate was available at the time that the aircraft landed. The aircraft received instructions to enter the alley and approached the gate. However; due to manpower issues with ramp service; there were no ramp employees immediately available to marshal the aircraft into Gate XX. This apparently caused a pushback conflict with [another] aircraft on the concourse. Station Operations personnel and Ramp Leadership were working together to find available ramp employees to marshal the aircraft in; when we noticed that contract personnel who were employed to ground handle Company Y; had decided to come over to XX and marshal the aircraft into the gate. Not only did they use improper marshaling signals; they stopped the aircraft very abruptly short of the stop mark.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.