B737 captain reported communication breakdown between flight crew and dispatch regarding incorrect i...

Attributes
ACN	1701608
Time
Date	201911
Local Time Of Day	0001-0600
Place
Locale Reference	ZZZ.ARTCC
State Reference	US
Environment
Flight Conditions	VMC
Aircraft 1
Make Model Name	B737-900
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Captain Pilot Flying
Qualification	Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine
Experience	Flight Crew Last 90 Days 131 Flight Crew Total 1535 Flight Crew Type 1371
Events
Anomaly	Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy

Narrative:

During cruise; passenger in seat 1A told flight attendant that she (passenger) had not been given the removable lithium ion battery from her mobility device when she boarded the aircraft. Flight attendant reported seeing battery removed from device while device was on jet bridge in ZZZ. After consulting the fom we confirmed that removable lithium ion batteries are supposed to be carried in the passenger compartment with the passenger. We sent an ACARS message to dispatch and followed up with a radio-phone patch via arinc. Dispatch reported that ZZZ ramp crew were no longer on duty and could neither confirm or deny that the removable battery was in the cargo compartment. After consulting dispatch; I decided to continue based on report that battery was removed from device. After parking; I went down to the ramp and observed mobility device and battery pack being carried from aircraft to jet bridge.

Original NASA ASRS Text

Title: B737 Captain reported communication breakdown between flight crew and Dispatch regarding incorrect information regarding the removal of mobility device Lithium Ion battery prior to departure.

Narrative: During cruise; passenger in seat 1A told flight attendant that she (passenger) had not been given the removable lithium ion battery from her mobility device when she boarded the aircraft. Flight attendant reported seeing battery removed from device while device was on jet bridge in ZZZ. After consulting the FOM we confirmed that removable lithium ion batteries are supposed to be carried in the passenger compartment with the passenger. We sent an ACARS message to Dispatch and followed up with a radio-phone patch via ARINC. Dispatch reported that ZZZ ramp crew were no longer on duty and could neither confirm or deny that the removable battery was in the cargo compartment. After consulting Dispatch; I decided to continue based on report that battery was removed from device. After parking; I went down to the ramp and observed mobility device and battery pack being carried from aircraft to jet bridge.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B737 captain reported communication breakdown between flight crew and dispatch regarding incorrect information regarding the removal of mobility device lithium ion battery prior to departure.