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Maintenance controller reported that an aircraft flew without the required maintenance documentation.
| Attributes | |
| ACN | 1711532 |
| Time | |
| Date | 201912 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | Regional Jet 700 ER/LR (CRJ700) |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Route In Use | Vectors |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Nosewheel Steering |
| Person 1 | |
| Function | Technician |
| Qualification | Maintenance Powerplant Maintenance Airframe |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Deviation - Procedural Maintenance |
Narrative:
Captain of aircraft X called reported of a NWS (nosewheel steering) inoperative caution message after pushback. I walked the captain through the reset procedures in the fim. The reset procedure did not work. I had the captain power the aircraft down; wait five minutes then power the aircraft back up and call me back when he did. The captain never called back. When he landed; captain wrote the discrepancy: 'steering inoperative caution complied with mx procedure; issue resolved.'I think there was miscommunication of procedures and who is responsible to write up the discrepancy or when.I will advise the pilots to have a discrepancy entered before performing any type of reset procedure.
Original NASA ASRS Text
Title: Maintenance controller reported that an aircraft flew without the required maintenance documentation.
Narrative: Captain of Aircraft X called reported of a NWS (Nosewheel Steering) INOP caution message after pushback. I walked the Captain through the reset procedures in the FIM. The reset procedure did not work. I had the Captain power the aircraft down; wait five minutes then power the aircraft back up and call me back when he did. The Captain never called back. When he landed; Captain wrote the discrepancy: 'STEERING INOP caution complied with MX procedure; issue resolved.'I think there was miscommunication of procedures and who is responsible to write up the discrepancy or when.I will advise the pilots to have a discrepancy entered before performing any type of reset procedure.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.