37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1714288 |
Time | |
Date | 201912 |
Environment | |
Light | Night |
Aircraft 1 | |
Make Model Name | B737-800 |
Operating Under FAR Part | Part 121 |
Flight Phase | Cruise |
Person 1 | |
Function | Flight Attendant In Charge |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy Inflight Event / Encounter Weather / Turbulence |
Narrative:
Captain told us we would have about 30 minutes for service and that there would be moderate turbulence that would require us to suspend service 15 minutes before landing prior to departing ZZZ. The captain would not tell us to fore-go service and would not back us up when we expressed our concerns about the short time and the fact that there would eventually be moderate turbulence. 30 minutes to set up; take orders; pass out snacks; serve a full plane; do seconds; clean up the galley; clean; and secure the cabin. We were not even finished with our drink service when we were instructed to clean up and take our seats for about the last 15 minutes of the flight. Cleaning the galley and securing the cabin required us to be up after we were told to be seated as we would have no additional time before landing to secure the galley.this is the second time this month my safety as well as my crew's safety has been jeopardized with not enough briefing information and also us being required to do a full beverage service on flights under 60 minutes of actual flight time. This has been the requirement on many flights throughout the last two years. It is not safe to be out of our jumpseats serving on flights under 60 minutes. We have to setup; take orders; pour; get snacks out; make several trips to and from the galley with full trays; do seconds; pick up trash; break down the galley setup; pick up trash again; and secure ourselves in our jumpseats before landing. On some flights; the flight crew is still up after final descent bells [while] cleaning their galleys.
Original NASA ASRS Text
Title: B737 Flight Attendant reported lacking the adequate time to safely perform required cabin service on short flights in turbulent weather.
Narrative: Captain told us we would have about 30 minutes for service and that there would be moderate turbulence that would require us to suspend service 15 minutes before landing prior to departing ZZZ. The Captain would not tell us to fore-go service and would not back us up when we expressed our concerns about the short time and the fact that there would eventually be moderate turbulence. 30 minutes to set up; take orders; pass out snacks; serve a full plane; do seconds; clean up the galley; clean; and secure the cabin. We were not even finished with our drink service when we were instructed to clean up and take our seats for about the last 15 minutes of the flight. Cleaning the galley and securing the cabin required us to be up after we were told to be seated as we would have no additional time before landing to secure the galley.This is the second time this month my safety as well as my crew's safety has been jeopardized with not enough briefing information and also us being required to do a FULL beverage service on flights under 60 minutes of actual flight time. This has been the requirement on many flights throughout the last two years. It is not safe to be out of our jumpseats serving on flights under 60 minutes. We have to setup; take orders; pour; get snacks out; make several trips to and from the galley with full trays; do seconds; pick up trash; break down the galley setup; pick up trash again; and secure ourselves in our jumpseats before landing. On some flights; the flight crew is still up after final descent bells [while] cleaning their galleys.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.