Narrative:

Supervisor pulled a csr (customer service representative) to the gate from the lobby. [The csr] expressed her concerns that she is not gate qualified to the supervisor however [the csr] still had to meet an arrival and work 2 flights. This is a possible violation with far laws as [the csr] was not licensed to operate a jet bridge. [The csr] was able to acquire the assistance of [another csr]. Assigning [a csr] to operate a jet bridge that [they have not] been trained on could have put in jeopardy the facility; aircraft and any adjacent at the moment of operation. In addition; [the csr] felt overwhelmed and began to feel the effects of her rising blood pressure rising and anxiety.

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Original NASA ASRS Text

Title: Air Carrier personnel reported a Customer Service Representative was forced to operate a jet bridge without proper qualification.

Narrative: Supervisor pulled a CSR (Customer Service Representative) to the gate from the lobby. [The CSR] expressed her concerns that she is not gate qualified to the Supervisor however [the CSR] still had to meet an arrival and work 2 flights. This is a possible violation with FAR laws as [the CSR] was not licensed to operate a jet bridge. [The CSR] was able to acquire the assistance of [another CSR]. Assigning [a CSR] to operate a jet bridge that [they have not] been trained on could have put in jeopardy the facility; aircraft and any adjacent at the moment of operation. In addition; [the CSR] felt overwhelmed and began to feel the effects of her rising blood pressure rising and anxiety.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.