Narrative:

During passenger boarding a catering representative placed two carrier boxes filled with dry ice right in front of the boarding door; stating that the crew should take this on the aircraft because of an inoperative chiller. The crew was; at that moment not aware of any inoperative chiller on the aircraft. During the briefing with the captain; and after checking the list of maintenance issues in my link; there was no mention about an inoperative chiller. The two carrier boxes posed a significant tripping hazard to our customers boarding; but the catering representative refused to remove the carrier boxes; stating that the flight attendants should take them on board. The carrier boxed where too heavy to lift; and it is my understanding that we should not carry heave carrier boxes full of dangerous goods through an aircraft with customers on board. An in-flight supervisor was in the area and was unhelpful in resolving this dangerous situation. While I was trying to have these carrier boxes with dry ice removed; this supervisor displayed aggressive behavior and stating if I was refusing the dry ice and taking a delay. He was unwilling to listen or understand the problem with having two carrier boxes full of dry ice being placed in front of the boarding door while customers were boarding. At this point I was informed by the captain that chiller number 7 in the aft galley had an issue and the fuse was pulled. No one informed the crew about this. In the interest of departing on time; and to satisfy the supervisor who was getting more hostile by the minute; I decided to accept two bins of dry ice; that I hand carried on the aircraft myself. We then were able to close to boarding door and leave on time.

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Original NASA ASRS Text

Title: Flight Attendant reported that a communication breakdown resulted in dry ice being brought onboard the aircraft without proper documentation.

Narrative: During passenger boarding a catering representative placed two carrier boxes filled with dry ice right in front of the boarding door; stating that the crew should take this on the aircraft because of an inoperative chiller. The crew was; at that moment not aware of any inoperative chiller on the aircraft. During the briefing with the Captain; and after checking the list of maintenance issues in my link; there was no mention about an inoperative chiller. The two carrier boxes posed a significant tripping hazard to our customers boarding; but the catering representative refused to remove the carrier boxes; stating that the flight attendants should take them on board. The carrier boxed where too heavy to lift; and it is my understanding that we should not carry heave carrier boxes full of dangerous goods through an aircraft with customers on board. An In-flight Supervisor was in the area and was unhelpful in resolving this dangerous situation. While I was trying to have these carrier boxes with dry ice removed; this Supervisor displayed aggressive behavior and stating if I was refusing the dry ice and taking a delay. He was unwilling to listen or understand the problem with having two carrier boxes full of dry ice being placed in front of the boarding door while customers were boarding. At this point I was informed by the Captain that chiller number 7 in the aft galley had an issue and the fuse was pulled. No one informed the crew about this. In the interest of departing on time; and to satisfy the Supervisor who was getting more hostile by the minute; I decided to accept two bins of dry ice; that I hand carried on the aircraft myself. We then were able to close to boarding door and leave on time.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.