A ramp dispatcher reported they reported fire coming out of an aircraft's engine to their ramp contr...

Attributes
ACN	1734006
Time
Date	202003
Local Time Of Day	1201-1800
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Flight Plan	IFR
Component
Aircraft Component	Engine
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Aircraft Equipment Problem Critical Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown

Narrative:

A flight was taxiing by on the taxiway. [It] had an audible fire warning and flames coming out of the number 1 engine. We called our tower via radio and via phone to our company airlines tower and told them the aircraft had a back fire or engine fire and to have it come back to the gate. Our request was ignored and the aircraft continued taxi to the runway for take off. We called our tower again and were ignored again. The aircraft took off before anyone took our concern seriously.

Original NASA ASRS Text

Title: A Ramp Dispatcher reported they reported fire coming out of an aircraft's engine to their ramp controller who did not take action to notify the flight in a timely manner.

Narrative: A flight was taxiing by on the taxiway. [It] had an audible fire warning and flames coming out of the number 1 engine. We called our Tower via radio and via phone to our Company Airlines Tower and told them the aircraft had a back fire or engine fire and to have it come back to the gate. Our request was ignored and the aircraft continued taxi to the runway for take off. We called our Tower again and were ignored again. The aircraft took off before anyone took our concern seriously.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A ramp dispatcher reported they reported fire coming out of an aircraft's engine to their ramp controller who did not take action to notify the flight in a timely manner.