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Dispatcher reported miscommunication after an aircraft blocked in with 2 blown tires; which lead to the tires catching fire.
| Attributes | |
| ACN | 1735787 |
| Time | |
| Date | 202003 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Route In Use | Direct |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Tires |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Deviation - Procedural Published Material / Policy |
Narrative:
Approximately 20 minutes after this flight had blocked in to ZZZ [company personnel] asked me if I knew anything about the airplane blowing a tire upon landing in ZZZ. I had not so I called a manager to verify and he said that they had also been told the jet had blown a tire upon landing. I called crew scheduling to get the captain's phone number to get more details on what had happened. The phone went to voice mail and I left a message requesting the captain to call me back when he could so; I could get more details from him. I then called ZZZ ramp to see if they knew anything about it. I spoke to the ramp agent and he told me that the flight had blown two tires on the left main landing gear. Upon block in the brake temperature was 900 degrees. Shortly after the crew got off the aircraft the landing gear then caught on fire. [A] ramp agent then called arff to come put the fire out. Ramp reported no injuries to crew or ramp personnel. Other than the left main landing gear no damage to the jet is being reported at this time. ZZZ arff extinguished the fire. Causetwo tires blowing out on the left main landing gear upon landing in ZZZ. [Ramp] crew should have notified me so I could have known what was going on. Suggestionsemphasis placed upon the importance of communication to the flight dispatcher.
Original NASA ASRS Text
Title: Dispatcher reported miscommunication after an aircraft blocked in with 2 blown tires; which lead to the tires catching fire.
Narrative: Approximately 20 minutes after this flight had blocked in to ZZZ [company personnel] asked me if I knew anything about the airplane blowing a tire upon landing in ZZZ. I had not so I called a Manager to verify and he said that they had also been told the jet had blown a tire upon landing. I called crew scheduling to get the captain's phone number to get more details on what had happened. The phone went to voice mail and I left a message requesting the captain to call me back when he could so; I could get more details from him. I then called ZZZ ramp to see if they knew anything about it. I spoke to the ramp agent and he told me that the flight had blown two tires on the left main landing gear. Upon block in the brake temperature was 900 degrees. Shortly after the crew got off the aircraft the landing gear then caught on fire. [A] ramp agent then called ARFF to come put the fire out. Ramp reported no injuries to crew or ramp personnel. Other than the left main landing gear no damage to the jet is being reported at this time. ZZZ ARFF extinguished the fire. CauseTwo tires blowing out on the left main landing gear upon landing in ZZZ. [Ramp] crew should have notified me so I could have known what was going on. SuggestionsEmphasis placed upon the importance of communication to the flight dispatcher.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.