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|
Attributes | |
ACN | 1740337 |
Time | |
Date | 202004 |
Local Time Of Day | 1201-1800 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Aircraft 1 | |
Make Model Name | Commercial Fixed Wing |
Operating Under FAR Part | Part 121 |
Flight Phase | Parked |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
2 cleaners came on to service the aircraft in ZZZ. I saw them take trash from the first class pocket and set in into the seat even though they had trash bags. They were doing other things which I hadn't paid much attention to; but as one of the cleaners came to change the first class side trash I told her to not worry about it because I didn't really use it. She said she thought there appeared to be trash in it. I said it was fine. She said 'really.' I felt now pressured; so said ok; if you want to do it. I preferred they were not touching everything if I hadn't actually used anything after I had sanitized it. The other cleaner comes into the galley and they are talking and I'm near row 1. I realize my coffee cup is up in the cubbie/sink area and want to remove it while they are up there cleaning. I say excuse me and reach past the man and grab my cup on the counter. She has a trash bag in her hand. I take a drink. It is not my coffee but a cup; trash that the cleaners had set there to dispose of as they were doing the trash. I immediately spit the tea into the front lav. Tried to sani-wipe my mouth. And gargle with water but all of this is clearly futile. I know no passengers set it there. I stood in the galley until everyone deplaned. I asked the pilots. I know this is new for the airline and these cleaners. However; to even drink from a strangers cup on a non-flu; non-coronavirus season would in itself be disgusting. An error for a cleaner to not immediately take trash and immediately put it into the trash bag in their hands. Not onto clean seats or sanitized counters. The cleaner never stopped me to say 'stop; wait; that's trash.' she kept chatting to her coworker. This was a very bad error.
Original NASA ASRS Text
Title: Flight Attendant reported thinking she was drinking out of her own cup and realized cleaners had put a different used cup in place; and was concerned about possible COVID-19 exposure.
Narrative: 2 cleaners came on to service the aircraft in ZZZ. I saw them take trash from the first class pocket and set in into the seat even though they had trash bags. They were doing other things which I hadn't paid much attention to; but as one of the cleaners came to change the first class side trash I told her to not worry about it because I didn't really use it. She said she thought there appeared to be trash in it. I said it was fine. She said 'Really.' I felt now pressured; so said ok; if you want to do it. I preferred they were not touching everything if I hadn't actually used anything after I had sanitized it. The other cleaner comes into the galley and they are talking and I'm near row 1. I realize my coffee cup is up in the cubbie/sink area and want to remove it while they are up there cleaning. I say excuse me and reach past the man and grab my cup on the counter. She has a trash bag in her hand. I take a drink. It is not my coffee but a cup; trash that the cleaners had set there to dispose of as they were doing the trash. I immediately spit the tea into the front lav. Tried to sani-wipe my mouth. And gargle with water but all of this is clearly futile. I know no passengers set it there. I stood in the galley until everyone deplaned. I asked the pilots. I know this is new for the airline and these cleaners. However; to even drink from a strangers cup on a non-flu; non-Coronavirus season would in itself be disgusting. An error for a cleaner to not immediately take trash and immediately put it into the trash bag in their hands. Not onto clean seats or sanitized counters. The cleaner never stopped me to say 'Stop; wait; that's trash.' She kept chatting to her coworker. This was a very bad error.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.