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Flight attendant reported social distancing concerns during boarding and deplaning the aircraft.
| Attributes | |
| ACN | 1748566 |
| Time | |
| Date | 202006 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
For as long as I can remember I've been sending concerns about using small gate rooms with single jetways for the amount of customers. Boarding is organized chaos! Not enough room for over 350 passengers; overlapping gate room announcements; customers having difficulty finding the right place to stand in line without accidentally or intentionally 'cutting' in line to board. Now covid has reduced the amount of customers but maintaining safe distancing especially deplaning is very challenging. With single jetway and wheelchairs waiting and gate checked strollers; it's not uncommon for disembarkation to come to a stop preventing smooth flow and passengers standing right next to each other and next to flight attendant's standing at each exit door. Having an orderly disembarkation despite announcements (wheelchairs; passengers remain seated; deplaning by rows) doesn't work. Most customers can't wait to get off; especially on longer flights.
Original NASA ASRS Text
Title: Flight Attendant reported social distancing concerns during boarding and deplaning the aircraft.
Narrative: For as long as I can remember I've been sending concerns about using small gate rooms with single jetways for the amount of customers. Boarding is organized chaos! Not enough room for over 350 passengers; overlapping gate room announcements; customers having difficulty finding the right place to stand in line without accidentally or intentionally 'cutting' in line to board. Now COVID has reduced the amount of customers but maintaining safe distancing especially deplaning is very challenging. With single jetway and wheelchairs waiting and gate checked strollers; it's not uncommon for disembarkation to come to a stop preventing smooth flow and passengers standing right next to each other and next to FA's standing at each exit door. Having an orderly disembarkation despite announcements (wheelchairs; passengers remain seated; deplaning by rows) doesn't work. Most customers can't wait to get off; especially on longer flights.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.