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Air carrier cabin crew reported a malfunction with jetway during passenger deplaning that resulted in damage to the aircraft.
| Attributes | |
| ACN | 1754703 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | A321 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Object |
Narrative:
Upon arrival into ZZZ airport we got to our gate; a jet bridge was present. I understand maintenance was called for assistance with the jetway. Once maintenance arrived they were able to fix the jet bridge and it came to the aircraft. I followed procedures for disarming the doors (monitor & challenge) and then a thumbs up to the agent when they knocked on the door. We started deplaning; I was saying my goodbyes and watch your step to my passengers when to my horror the jetway started moving away from the aircraft fast. I immediately stopped deplaning and tried to close the door but it was too late the wheel that sits on the aircraft for movement was already in the doorway. The jetway ended up crushing the door. Maintenance came back of course and it took awhile to get the jetway unattached to the door. I was told that they were going to push the aircraft forward to realign with the jetway. However they ended up pushing the plane off the gate with the door open and moved us to another gate. This happened without warning or time to arm the doors.[in the future;] try and have an agent down when passengers are deplaning so that if the jetway starts to move they can stop it. I've never seen this happen so I'm open to learning what I could've done to prevent this.
Original NASA ASRS Text
Title: Air Carrier Cabin Crew reported a malfunction with Jetway during passenger deplaning that resulted in damage to the aircraft.
Narrative: Upon arrival into ZZZ airport we got to our gate; A jet bridge was present. I understand maintenance was called for assistance with the jetway. Once maintenance arrived they were able to fix the jet bridge and it came to the aircraft. I followed procedures for disarming the doors (monitor & challenge) and then a thumbs up to the agent when they knocked on the door. We started deplaning; I was saying my goodbyes and watch your step to my passengers when to my horror the jetway started moving away from the aircraft fast. I immediately stopped deplaning and tried to close the door but it was too late the wheel that sits on the aircraft for movement was already in the doorway. The jetway ended up crushing the door. Maintenance came back of course and it took awhile to get the jetway unattached to the door. I was told that they were going to push the aircraft forward to realign with the jetway. However they ended up pushing the plane off the gate with the door open and moved us to another gate. This happened without warning or time to arm the doors.[In the future;] try and have an agent down when passengers are deplaning so that if the jetway starts to move they can stop it. I've never seen this happen so I'm open to learning what I could've done to prevent this.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.