Flight attendant reported that a call was made that the cleaners were off the aircraft when they act...

Narrative:

Cleaners radioed 'cleaners off' when in fact they were not off the plane. They were still in the back of the aircraft; so they started boarding with cleaners still on. Passengers had to tuck into the row in first class to let them by. Also cleaners stated 'sorry we don't have a vacuum;' so no vacuuming was done on aircraft before it was boarded with new passengers. Passengers were within inches of the cleaners and no social distancing protocol was adhered to as they were co-mingling getting the cleaners off while passengers were boarding.do not board until it is verified that the cleaners are off. The agents did not ask the crew that cleaners were off; just the standard cabin temp on? They went by the cleaners saying they were off (when they were not).

Original NASA ASRS Text

Title: Flight Attendant reported that a call was made that the cleaners were off the aircraft when they actually were not. Passengers were allowed on and had to duck into rows to allow the cleaning crew off the aircraft.

Narrative: Cleaners radioed 'cleaners off' when in fact they were not off the plane. They were still in the back of the aircraft; so they started boarding with cleaners still on. Passengers had to tuck into the row in first class to let them by. Also cleaners stated 'Sorry we don't have a vacuum;' so no vacuuming was done on aircraft before it was boarded with new passengers. Passengers were within inches of the cleaners and no social distancing protocol was adhered to as they were co-mingling getting the cleaners off while passengers were boarding.Do not board until it is verified that the cleaners are off. The agents did not ask the crew that cleaners were off; just the standard cabin temp on? They went by the cleaners saying they were off (when they were not).

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1755153
Time
Date	202008
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant In Charge
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy

Flight attendant reported that a call was made that the cleaners were off the aircraft when they actually were not. Passengers were allowed on and had to duck into rows to allow the cleaning crew off the aircraft.