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Flight attendant reported it was necessary to move passengers for social distancing issues; and one passenger was non-compliant regarding the face mask policy.
| Attributes | |
| ACN | 1756708 |
| Time | |
| Date | 202008 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Prior to door closure passenger at [seat] XX3 requested to be moved for social distancing. Moved from XX3 to YY1 after door closure.was told after safety demonstration there was a conflict with passengers in YY1; YY4; and YY6 due to non mask compliance. Made PA announcements on mask policy for everyone on board. Moved passenger from YY1 to Z6.listened to yyd and YY6 side of story to de-escalate situation. Passengers upset that YY1 was upgraded without charge and non-compliance with mask policy. They did not want to turn back to gate and cause delay.spoke to passenger at Z6. Listened to her side of story to deescalate situation. Repeated the company mask policy; repeated announcements over PA. Informed flight deck and crew but determined situation had been contained. Continued to monitor both parties through flight. Gave customer care items to YY4; YY6; and XX3.
Original NASA ASRS Text
Title: Flight Attendant reported it was necessary to move passengers for social distancing issues; and one passenger was non-compliant regarding the face mask policy.
Narrative: Prior to door closure passenger at [seat] XX3 requested to be moved for social distancing. Moved from XX3 to YY1 after door closure.Was told after safety demonstration there was a conflict with passengers in YY1; YY4; and YY6 due to non mask compliance. Made PA announcements on mask policy for everyone on board. Moved passenger from YY1 to Z6.Listened to YYD and YY6 side of story to de-escalate situation. Passengers upset that YY1 was upgraded without charge and non-compliance with mask policy. They did not want to turn back to gate and cause delay.Spoke to passenger at Z6. Listened to her side of story to deescalate situation. Repeated the company mask policy; repeated announcements over PA. Informed flight deck and crew but determined situation had been contained. Continued to monitor both parties through flight. Gave customer care items to YY4; YY6; and XX3.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.