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Ramp worker reported that a tailstand was not available to support the plane while passengers were deplaned from the front of the aircraft.
| Attributes | |
| ACN | 1759211 |
| Time | |
| Date | 202008 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Ramp |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
The aircraft arrived and ramp did not have a tail stand available and was going to start downloading [the] front of aircraft and telling [the] agent [it was] okay to attach jetbridge without the tail stand being installed. I spoke to ramp lead and he said it was okay to attach once again. I was concerned to do this since the procedures to offload passengers [in] X rows at time leaves the tail heavy still as ramp downloads the front. As we were attaching the bridge the flight attendant cracked door and started to open [it]; but bridge was not attached yet [and] was about 3 feet away.
Original NASA ASRS Text
Title: Ramp worker reported that a tailstand was not available to support the plane while passengers were deplaned from the front of the aircraft.
Narrative: The aircraft arrived and ramp did not have a tail stand available and was going to start downloading [the] front of aircraft and telling [the] agent [it was] okay to attach jetbridge without the tail stand being installed. I spoke to Ramp Lead and he said it was okay to attach once again. I was concerned to do this since the procedures to offload passengers [in] X rows at time leaves the tail heavy still as ramp downloads the front. As we were attaching the bridge the Flight Attendant cracked door and started to open [it]; but bridge was not attached yet [and] was about 3 feet away.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.