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Flight attendant reported that cleaners were barging onboard and 'swimming' upstream while passengers were trying to deplane.
| Attributes | |
| ACN | 1760111 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Upon deplaning in ZZZ the cleaners barged their way on board before any passengers had even deplaned. Crowding the galley and the first class area. This is not safe for social distancing purposes and disrupts the entire deplaning process. I explained they needed to wait for passengers to get off and the cleaners became very combative saying that they were following their protocol. The cleaner took off his mask to reprimand the D flight attendant after I pointed out their actions weren't safe. Furthermore; we have an hour and a half on the ground so such haste is not necessary. The practice of cleaners barging onboard and swimming upstream during deplaning is not safe and makes it even more impossible to socially distance. Cleaners in ZZZ need to be reminded to give passengers space upon deplaning. The practice of coming onboard immediately after the L1 door opens needs to be stopped. Cleaners should also be reminded to leave their masks on when interacting with flight attendants.
Original NASA ASRS Text
Title: Flight Attendant reported that cleaners were barging onboard and 'swimming' upstream while passengers were trying to deplane.
Narrative: Upon deplaning in ZZZ the cleaners barged their way on board before any passengers had even deplaned. Crowding the galley and the First Class area. This is not safe for social distancing purposes and disrupts the entire deplaning process. I explained they needed to wait for passengers to get off and the cleaners became very combative saying that they were following their protocol. The cleaner took off his mask to reprimand the D Flight Attendant after I pointed out their actions weren't safe. Furthermore; we have an hour and a half on the ground so such haste is not necessary. The practice of cleaners barging onboard and swimming upstream during deplaning is not safe and makes it even more impossible to socially distance. Cleaners in ZZZ need to be reminded to give passengers space upon deplaning. The practice of coming onboard immediately after the L1 door opens needs to be stopped. Cleaners should also be reminded to leave their masks on when interacting with flight attendants.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.