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Air carrier pilot reported a passenger was removed due to non-compliance with face mask policy.
| Attributes | |
| ACN | 1760452 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying |
| Qualification | Flight Crew Instrument Flight Crew Multiengine Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
At the gate; just prior to pushback; a flight attendant came up and informed me that she had a passenger who was 'non-compliant' in regards to face mask usage. She informed me that three flight attendants had already spoken to this passenger and he still refused to comply. I called for a customer service manager to remove the passenger. The manager arrived a few minutes later and the passenger was removed.some people view face mask usage as some sort of infringement on their personal rights. The airline has made it very clear that using a face mask is a requirement. I think the airline has done an admirable job in communicating the mask usage policy. Gate agents; flight attendants; and the captain all make announcements regarding this requirement. People will always want to test the limits. I feel removal is the right move; and sends a message that the policy will be enforced as much as possible.
Original NASA ASRS Text
Title: Air carrier pilot reported a passenger was removed due to non-compliance with face mask policy.
Narrative: At the gate; just prior to pushback; a Flight Attendant came up and informed me that she had a passenger who was 'non-compliant' in regards to face mask usage. She informed me that three flight attendants had already spoken to this passenger and he still refused to comply. I called for a Customer Service Manager to remove the passenger. The Manager arrived a few minutes later and the passenger was removed.Some people view face mask usage as some sort of infringement on their personal rights. The airline has made it very clear that using a face mask is a requirement. I think the airline has done an admirable job in communicating the mask usage policy. Gate agents; flight attendants; and the Captain all make announcements regarding this requirement. People will always want to test the limits. I feel removal is the right move; and sends a message that the policy will be enforced as much as possible.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.