37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1760736 |
Time | |
Date | 202009 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Environment | |
Light | Daylight |
Aircraft 1 | |
Make Model Name | Commercial Fixed Wing |
Operating Under FAR Part | Part 121 |
Flight Phase | Parked |
Flight Plan | IFR |
Person 1 | |
Function | Flight Attendant (On Duty) |
Qualification | Flight Attendant Current |
Events | |
Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness |
Narrative:
While a [flight attendant] was doing her final walk through prior to takeoff; she noticed a child seat behind the exit row. I was C; and could not see the seat from where I was standing in the exit row; and did not notice the passengers placing it during boarding. I was busy greeting passengers as they walked through; and telling people who sat in the exit row that they were seated in the exit row; and verifying they were willing to sit there. One woman was not responding to me; and I realized she could not hear me. She said her ears were blocked from the last landing; and they had not cleared. Since she was unable to hear or respond to my questions; I told her I would have to re-seat her. A gentleman in the exit row loudly said she was sick; and should not be allowed on the plane. I asked her if she was sick; and she said no. She appeared to be congested; which is likely the reason her ears blocked on landing. I had her trade seats with another passenger; briefed the exit row and secured the forward cabin from the exit row forward. When I got to the front; I informed a the exit row was briefed and the forward cabin was secure. I did not hear a PA that the aft cabin was secure. I informed the a that the woman I moved from the exit row could not hear; that she was congested but said she was not sick. The a said she did not appear sick or have any covid symptoms when she boarded. I said congestion could be a covid symptom; and a seemed surprised; and said she never heard that. By then operations was in front with us; and he and a said all I was required to do was ask if they are sick; and if the response is no; then we leave it alone. I did not know if the passenger had allergies; a cold; or something more serious.the a was doing her final walk through prior to takeoff; and noticed a child seat directly behind the exit row. Someone notified the captain; and a and D quickly had passengers change rows. The captain rang; I answered; and he asked if they were finished. I said I was C in front; and they were not quite done. He asked to be notified; and a few seconds later I let him know the exchange was complete.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger that sat in the exit row had hearing problems and was displaying symptoms of possibly being sick.
Narrative: While A [Flight Attendant] was doing her final walk through prior to takeoff; she noticed a child seat behind the exit row. I was C; and could not see the seat from where I was standing in the exit row; and did not notice the passengers placing it during boarding. I was busy greeting passengers as they walked through; and telling people who sat in the exit row that they were seated in the exit row; and verifying they were willing to sit there. One woman was not responding to me; and I realized she could not hear me. She said her ears were blocked from the last landing; and they had not cleared. Since she was unable to hear or respond to my questions; I told her I would have to re-seat her. A gentleman in the exit row loudly said she was sick; and should not be allowed on the plane. I asked her if she was sick; and she said no. She appeared to be congested; which is likely the reason her ears blocked on landing. I had her trade seats with another passenger; briefed the exit row and secured the forward cabin from the exit row forward. When I got to the front; I informed A the exit row was briefed and the forward cabin was secure. I did not hear a PA that the aft cabin was secure. I informed the A that the woman I moved from the exit row could not hear; that she was congested but said she was not sick. The A said she did not appear sick or have any COVID symptoms when she boarded. I said congestion could be a COVID symptom; and A seemed surprised; and said she never heard that. By then operations was in front with us; and he and A said all I was required to do was ask if they are sick; and if the response is no; then we leave it alone. I did not know if the passenger had allergies; a cold; or something more serious.The A was doing her final walk through prior to takeoff; and noticed a child seat directly behind the exit row. Someone notified the Captain; and A and D quickly had passengers change rows. The captain rang; I answered; and he asked if they were finished. I said I was C in front; and they were not quite done. He asked to be notified; and a few seconds later I let him know the exchange was complete.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.