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Flight attendant reported a child would not wear a seatbelt; nor a face mask and was eventually deplaned.
| Attributes | |
| ACN | 1763759 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During taxi out; passenger wouldn't put his seatbelt on. His mom told me to 'force him to put it on.' I declined. The dad and mom both attempted to put seatbelt on their son; but no success. He screamed and refused all of the way out to runway. I asked the mom 'how old is your son'? She told me that he was 4 years old. I then told her that he also has to wear a face mask. Her response was; 'good luck with that.' another flight attendant also tried to get compliance from them; no luck as well. I called the ca to inform him. The other flight attendant informed the mom that we were going to have to return to gate; and remove them. We returned to gate; and [they] deplaned.
Original NASA ASRS Text
Title: Flight Attendant reported a child would not wear a seatbelt; nor a face mask and was eventually deplaned.
Narrative: During taxi out; passenger wouldn't put his seatbelt on. His Mom told me to 'Force him to put it on.' I declined. The Dad and Mom both attempted to put seatbelt on their son; but no success. He screamed and refused all of the way out to runway. I asked the Mom 'How old is your son'? She told me that he was 4 years old. I then told her that he also has to wear a face mask. Her response was; 'Good luck with that.' Another Flight Attendant also tried to get compliance from them; no luck as well. I called the CA to inform him. The other FA informed the Mom that we were going to have to return to gate; and remove them. We returned to gate; and [they] deplaned.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.