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Air carrier pilot reported an in-flight passenger misconduct event.
| Attributes | |
| ACN | 1763892 |
| Time | |
| Date | 202009 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying |
| Qualification | Flight Crew Instrument Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During cruise flight; approximately one hour and 30 minutes from landing; a call was received from the cabin regarding a passenger; who was not complying with the face covering policy and disturbing nearby passengers. I asked the a flight attendant if any assistance or a diversion will be required; the reply was that more information was needed. A short time later; I received a call from the cabin informing me that the situation had been diffused and that passenger was now compliant.while on approach to landing in ZZZ; I received a call from the cabin stating that passenger was out of his seat creating a disturbance. The a flight attendant requested personnel meet the aircraft at the gate. Personnel met the aircraft and escorted passenger to the terminal without further incident.due to the first flight attendants calm demeanor; I allowed myself to believe the incident was not an issue. From this point further; I will involve my dispatcher as well as other available resources.monitoring of passengers behavior during the boarding process can sometimes identify potential problems. Whenever possible; it is better to deal with these potential problems on the ground before the flight.
Original NASA ASRS Text
Title: Air carrier pilot reported an in-flight passenger misconduct event.
Narrative: During cruise flight; approximately one hour and 30 minutes from landing; a call was received from the cabin regarding a passenger; who was not complying with the face covering policy and disturbing nearby passengers. I asked the A Flight Attendant if any assistance or a diversion will be required; the reply was that more information was needed. A short time later; I received a call from the cabin informing me that the situation had been diffused and that passenger was now compliant.While on approach to landing in ZZZ; I received a call from the cabin stating that passenger was out of his seat creating a disturbance. The A Flight Attendant requested personnel meet the aircraft at the gate. Personnel met the aircraft and escorted passenger to the terminal without further incident.Due to the first flight attendants calm demeanor; I allowed myself to believe the incident was not an issue. From this point further; I will involve my Dispatcher as well as other available resources.Monitoring of passengers behavior during the boarding process can sometimes identify potential problems. Whenever possible; it is better to deal with these potential problems on the ground before the flight.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.