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Air carrier flight attendant reported unacceptable cleaning and sanitizing procedures by the cabin cleaning crew.
| Attributes | |
| ACN | 1765510 |
| Time | |
| Date | 202010 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
The aircraft was not cleaned per covid guidelines. Absolutely nothing was wiped down with the hospital grade cleaning solution that was in plain sight. This has been observed multiple times on all recent departures out of ZZZ. Even though there was no time constraint; this cabin crew refused to wipe down the cabin. After being asked multiple times if they would comply with this cleaning requirement; I was told; 'we don't do that anymore; we don't get paid enough for that.' you are telling passengers that their aircraft; seat; and tray table is being sprayed down with a hospital grade disinfectant; and this is a gross misrepresentation of what is actually happening. This flight was not properly cleaned despite there being plenty of time to do so and despite cabin service workers having the cleaning solution in their bags. This has also been observed on the last 5 departures I have worked out of ZZZ. This is absolutely disgusting; jeopardizes the well-being of crew and passengers; and deserves immediate attention. Cabin service workers are deliberately ignoring this cleaning procedure. Address this issue with ZZZ cabin service immediately. They should be wiping down cabin seats; tray tables; bins; and more with the hospital grade cleaning solution as you have advertised to customers as a means to gaining their confidence in flying with the airline. This is a complete false truth. These airplanes are not being cleaned per procedure and customers and crew need to be told the truth.
Original NASA ASRS Text
Title: Air carrier Flight Attendant reported unacceptable cleaning and sanitizing procedures by the cabin cleaning crew.
Narrative: The aircraft was not cleaned per COVID guidelines. Absolutely nothing was wiped down with the hospital grade cleaning solution that was in plain sight. This has been observed multiple times on all recent departures out of ZZZ. Even though there was no time constraint; this cabin crew refused to wipe down the cabin. After being asked multiple times if they would comply with this cleaning requirement; I was told; 'we don't do that anymore; we don't get paid enough for that.' You are telling passengers that their aircraft; seat; and tray table is being sprayed down with a hospital grade disinfectant; and this is a gross misrepresentation of what is actually happening. This flight was not properly cleaned despite there being plenty of time to do so and despite cabin service workers having the cleaning solution in their bags. This has also been observed on the last 5 departures I have worked out of ZZZ. This is absolutely disgusting; jeopardizes the well-being of crew and passengers; and deserves immediate attention. Cabin service workers are deliberately ignoring this cleaning procedure. Address this issue with ZZZ cabin service immediately. They should be wiping down cabin seats; tray tables; bins; and more with the hospital grade cleaning solution as you have advertised to customers as a means to gaining their confidence in flying with the airline. This is a complete false truth. These airplanes are not being cleaned per procedure and customers and crew need to be told the truth.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.