Narrative:

During boarding we had a guest come on board with no mask on. The a flight attendant was in the midst of making a PA; so I went back to talk to him. I politely asked this guest if he had a mask; if not I could provide him with one. He responded; that he indeed had one. I let him know that he had to put it on. I stood to the side while this guest put away his carry-on bags and got into seat and buckled up. At this point; I informed him that he needed to put his mask on at this time; and I walked up front to inform the a about our interaction. I went back closed some bins and saw that he still had no mask on. This time the a flight attendant went back to this guest carrying some extra masks and asked him if he needed one. He responded to her saying he had one. So she politely asked him to put it on. In a stern and harsh voice; he told her 'I heard you the first time.' the a flight attendant came forward. The customer service agent (csa) was by the boarding door; and the a informed her on what was going on and the csa automatically knew who we were talking about. She already had a discussion with this guest about wearing a mask on the plane. He put it on in front of her; but took it off before he got on the plane. We decided that a supervisor needed to have a talk with him. The a flight attendant informed the captain on the situation and he went to the back of the cabin; and noticed that this guest was still not wearing a mask.a csa supervisor; came onto the plane and removed the guest who was non-compliant with the company's face mask policy.

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Original NASA ASRS Text

Title: Air Carrier flight attendants reported a passenger would not comply with face mask policy and was removed from the flight.

Narrative: During boarding we had a guest come on board with no mask on. The A FA was in the midst of making a PA; so I went back to talk to him. I politely asked this guest if he had a mask; if not I could provide him with one. He responded; that he indeed had one. I let him know that he had to put it on. I stood to the side while this guest put away his carry-on bags and got into seat and buckled up. At this point; I informed him that he needed to put his mask on at this time; and I walked up front to inform the A about our interaction. I went back closed some bins and saw that he still had no mask on. This time the A FA went back to this guest carrying some extra masks and asked him if he needed one. He responded to her saying he had one. So she politely asked him to put it on. In a stern and harsh voice; he told her 'I heard you the first time.' The A FA came forward. The Customer Service Agent (CSA) was by the boarding door; and the A informed her on what was going on and the CSA automatically knew who we were talking about. She already had a discussion with this guest about wearing a mask on the plane. He put it on in front of her; but took it off before he got on the plane. We decided that a Supervisor needed to have a talk with him. The A FA informed the Captain on the situation and he went to the back of the cabin; and noticed that this guest was still not wearing a mask.A CSA Supervisor; came onto the plane and removed the guest who was non-compliant with the company's face mask policy.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.