Narrative:

During preflight planning noted en route WX justified additional fuel for en route WX deviation. I personally spoke with dispatcher who agreed. Additional fuel ordered from operations agent 50 mins before departure who advised verbally 'I told the head guy to add the fuel.' long walk from operations to airplane -- arrive at aircraft 20 mins before scheduled departure and briefed crew and noted additional fuel had not been added (5000 pounds). I immediately notified operations via radio who responded 'we'll get right out there with the fuel truck' (15 mins prior scheduled departure). 4 mins prior to departure the agents closed the door and ACARS block out the aircraft 4 mins early. Still no fuel. Call again on radio about fuel, 'it's coming, do you want to open the door?' said 'no,' then first officer reminded that we need it open during refueling. Called operations back, 'do you want to open the door?' no answer, boarding steps away from aircraft and aft airstair retracted. Looked at newspaper while waiting and noticed later that fuel was on board. No door opened. Then after takeoff while reporting block on and off times, operations asked when fueling was complete. 'Did not notice' then big discussion about new block out time. Crew said 'no change' then operations agent stated 'ok will leave it like that and report you fueled with doors closed.' arrived at destination and find operations moved block out time back by 26 mins. Requested discussion with chief pilot upon arrival return to base.

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Original NASA ASRS Text

Title: AN ACR ACFT WAS FUELED WITH ALL OF THE DOORS CLOSED WHILE PAX WERE ONBOARD. THE CAPT HAD ORDERED EXTRA FUEL DUE TO ANTICIPATED ENRTE WX DEVS, BUT BECAUSE OF DELAYS IN RECEIVING THE FUEL AND MISCONCEPTIONS ABOUT THE OP, THE PROPER PROCS WERE NOT FOLLOWED.

Narrative: DURING PREFLT PLANNING NOTED ENRTE WX JUSTIFIED ADDITIONAL FUEL FOR ENRTE WX DEV. I PERSONALLY SPOKE WITH DISPATCHER WHO AGREED. ADDITIONAL FUEL ORDERED FROM OPS AGENT 50 MINS BEFORE DEP WHO ADVISED VERBALLY 'I TOLD THE HEAD GUY TO ADD THE FUEL.' LONG WALK FROM OPS TO AIRPLANE -- ARRIVE AT ACFT 20 MINS BEFORE SCHEDULED DEP AND BRIEFED CREW AND NOTED ADDITIONAL FUEL HAD NOT BEEN ADDED (5000 LBS). I IMMEDIATELY NOTIFIED OPS VIA RADIO WHO RESPONDED 'WE'LL GET RIGHT OUT THERE WITH THE FUEL TRUCK' (15 MINS PRIOR SCHEDULED DEP). 4 MINS PRIOR TO DEP THE AGENTS CLOSED THE DOOR AND ACARS BLOCK OUT THE ACFT 4 MINS EARLY. STILL NO FUEL. CALL AGAIN ON RADIO ABOUT FUEL, 'IT'S COMING, DO YOU WANT TO OPEN THE DOOR?' SAID 'NO,' THEN FO REMINDED THAT WE NEED IT OPEN DURING REFUELING. CALLED OPS BACK, 'DO YOU WANT TO OPEN THE DOOR?' NO ANSWER, BOARDING STEPS AWAY FROM ACFT AND AFT AIRSTAIR RETRACTED. LOOKED AT NEWSPAPER WHILE WAITING AND NOTICED LATER THAT FUEL WAS ON BOARD. NO DOOR OPENED. THEN AFTER TKOF WHILE RPTING BLOCK ON AND OFF TIMES, OPS ASKED WHEN FUELING WAS COMPLETE. 'DID NOT NOTICE' THEN BIG DISCUSSION ABOUT NEW BLOCK OUT TIME. CREW SAID 'NO CHANGE' THEN OPS AGENT STATED 'OK WILL LEAVE IT LIKE THAT AND RPT YOU FUELED WITH DOORS CLOSED.' ARRIVED AT DEST AND FIND OPS MOVED BLOCK OUT TIME BACK BY 26 MINS. REQUESTED DISCUSSION WITH CHIEF PLT UPON ARR RETURN TO BASE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.