B757 flight crew returns to gate after taxi out because of an unruly passenger who would not comply ...

Attributes
ACN	337580
Time
Date	199606
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mia
State Reference	FL
Altitude	agl bound lower : 0 agl bound upper : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	ground other : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	337580
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

On taxi out, flight attendant advised of passenger not willing to comply with procedures of not using electronic devices during takeoff. Also giving other passenger around her a hard time and verbally assaulting both flight attendant and passenger. We returned to gate and had metropolitan dade police meet the aircraft. Upon arriving back at the gate in mia the metropolitan police officer said he could not go on board the aircraft and remove the passenger. An agent came on board and asked the person to leave. I called upon returning to mia after our gcm turn only to find that the agent had escorted the passenger to another airline and placed them on their flight without telling the other airline about the circumstances. Please give me guidance on how to explain to my passenger, my crew and the FAA how we can delay a flight and cause my airline money and inconvenience and also make our inbound gcm to mia passenger late and misconnecting due to this passenger and yet escort them to another flight without pressing charges and delaying the problem passenger. The flight attendant and I are willing to press charges and also bring this matter up with the FAA.

Original NASA ASRS Text

Title: B757 FLC RETURNS TO GATE AFTER TAXI OUT BECAUSE OF AN UNRULY PAX WHO WOULD NOT COMPLY WITH PROC OF NOT USING ELECTRONIC DEVICES DURING TKOF. PAX REMOVED BUT AGENT ESCORTED PAX TO ANOTHER ACR. PAX BEHAVIOR AGGRESSION NON COMPLIANCE WITH PROCS REMOVED FROM FLT.

Narrative: ON TAXI OUT, FLT ATTENDANT ADVISED OF PAX NOT WILLING TO COMPLY WITH PROCS OF NOT USING ELECTRONIC DEVICES DURING TKOF. ALSO GIVING OTHER PAX AROUND HER A HARD TIME AND VERBALLY ASSAULTING BOTH FLT ATTENDANT AND PAX. WE RETURNED TO GATE AND HAD METRO DADE POLICE MEET THE ACFT. UPON ARRIVING BACK AT THE GATE IN MIA THE METRO POLICE OFFICER SAID HE COULD NOT GO ON BOARD THE ACFT AND REMOVE THE PAX. AN AGENT CAME ON BOARD AND ASKED THE PERSON TO LEAVE. I CALLED UPON RETURNING TO MIA AFTER OUR GCM TURN ONLY TO FIND THAT THE AGENT HAD ESCORTED THE PAX TO ANOTHER AIRLINE AND PLACED THEM ON THEIR FLT WITHOUT TELLING THE OTHER AIRLINE ABOUT THE CIRCUMSTANCES. PLEASE GIVE ME GUIDANCE ON HOW TO EXPLAIN TO MY PAX, MY CREW AND THE FAA HOW WE CAN DELAY A FLT AND CAUSE MY AIRLINE MONEY AND INCONVENIENCE AND ALSO MAKE OUR INBOUND GCM TO MIA PAX LATE AND MISCONNECTING DUE TO THIS PAX AND YET ESCORT THEM TO ANOTHER FLT WITHOUT PRESSING CHARGES AND DELAYING THE PROB PAX. THE FLT ATTENDANT AND I ARE WILLING TO PRESS CHARGES AND ALSO BRING THIS MATTER UP WITH THE FAA.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.