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FK100 while loading, captain advised had room for standbys. Agent elected not to board the standbys. Captain upset his information was not acted upon.
| Attributes | |
| ACN | 356850 |
| Time | |
| Date | 199612 |
| Day | Mon |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : bhm |
| State Reference | AL |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : tpa |
| Operator | common carrier : air carrier |
| Make Model Name | Fokker 100 |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | Other Other |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 356850 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : instrument pilot : commercial |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other flight crewa other other : unspecified |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Safety is adversely affected when the flight crew is unnecessarily distracted with questions about accommodating standbys, but it sometimes becomes necessary for us to get involved anyway. My question would be when the captain of the aircraft says that the load will allow 4 more standby passenger to be boarded then why are they not boarded. Do the ground personnel think that the captain does not have enough information to make this decision. If that is the case then why doesn't the captain have the information. And if the captain has complete load information at departure time then why would his decision be ignored. Isn't our job to carry passenger baggage and cargo from place to place as efficiently as we can. Are non revenues passed over for no apparent reason. If that is the case then the company is in breach of contract for not delivering a mutually agreed upon service which is to provide space available transportation to the parties involved if able.
Original NASA ASRS Text
Title: FK100 WHILE LOADING, CAPT ADVISED HAD ROOM FOR STANDBYS. AGENT ELECTED NOT TO BOARD THE STANDBYS. CAPT UPSET HIS INFO WAS NOT ACTED UPON.
Narrative: SAFETY IS ADVERSELY AFFECTED WHEN THE FLC IS UNNECESSARILY DISTRACTED WITH QUESTIONS ABOUT ACCOMMODATING STANDBYS, BUT IT SOMETIMES BECOMES NECESSARY FOR US TO GET INVOLVED ANYWAY. MY QUESTION WOULD BE WHEN THE CAPT OF THE ACFT SAYS THAT THE LOAD WILL ALLOW 4 MORE STANDBY PAX TO BE BOARDED THEN WHY ARE THEY NOT BOARDED. DO THE GND PERSONNEL THINK THAT THE CAPT DOES NOT HAVE ENOUGH INFO TO MAKE THIS DECISION. IF THAT IS THE CASE THEN WHY DOESN'T THE CAPT HAVE THE INFO. AND IF THE CAPT HAS COMPLETE LOAD INFO AT DEP TIME THEN WHY WOULD HIS DECISION BE IGNORED. ISN'T OUR JOB TO CARRY PAX BAGGAGE AND CARGO FROM PLACE TO PLACE AS EFFICIENTLY AS WE CAN. ARE NON REVENUES PASSED OVER FOR NO APPARENT REASON. IF THAT IS THE CASE THEN THE COMPANY IS IN BREACH OF CONTRACT FOR NOT DELIVERING A MUTUALLY AGREED UPON SVC WHICH IS TO PROVIDE SPACE AVAILABLE TRANSPORTATION TO THE PARTIES INVOLVED IF ABLE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.