Narrative:

Ground control instructed to taxi via taxiway U, runway 28, short of runway 23L. Approaching taxiway west on taxiway J, ground asked if we had our numbers and if we were ready. (Load planning computers were down, and we had just finished receiving our numbers.) we said yes. Ground control then told us to taxi via taxiway J onto runway 28, ahead of the MD80 at taxiway U and runway 28, and to monitor tower on 120.9. Cle tower told us to hold short of runway 23L. 1 aircraft then landed. Cle tower told us to cross runway 23L for runway 23R. We told the tower we required runway 23L due to weight and balance. Tower told us to hold short of runway 23L and in the future to tell ground control that we would require runway 23L. I responded by saying 'holding short.' we continued to hold short. Tower then told us that there was traffic on final for runway 23L and to taxi onto runway 23L. As he was instructing us, I released the brakes and began to roll. Tower then said to cross runway 23L, turn left on runway 23R and continued with further complex instructions in a hurried and confusing manner. My copilot at the same time said that there was traffic on short final for runway 23L. I could not see the final approach path to runway 23L, so I held my position short of runway 23L. Tower then said (call sign) to turn left on taxiway south. I did not know how I could turn left on taxiway south from my position. Tower then said (wrong call sign) cross runway 23L. Now, not only was he giving long, complex and confusing instructions, he was calling us by the wrong call sign. I told the tower I was holding. Tower came back and said I was not holding. Tower then asked air carrier Y if they could land on runway 23R. Air carrier Y responded they could and did land on runway 23R. Tower then cleared us for takeoff and when we were 700 ft above ground, he told us to call. The copilot read back the phone number. Callback conversation with reporter revealed the following information: analyst learned from the callback that reporter's aircraft was a DC9 and that the call to the supervisor indicated no discrepancies other than the flight crew should inform ground controller when they need the longer runway for departure.

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Original NASA ASRS Text

Title: LCL CTLR TELLS ACR DC9 TO CROSS RWY 23L FOR RWY 23R. FLC INFORM THE LCL CTLR THAT THEY NEED RWY 23L AND HOLD SHORT OF RWY 23L. LCL CTLR ISSUES CLRNC TO CROSS RWY 23L. THE FLC OBSERVE TFC ON FINAL AND TELL THE LCL CTLR THAT THEY'RE HOLDING. LCL CTLR TELLS RPTR TO TURN OFF THE RWY AT TXWY S AND THEN ATTEMPTS TO HAVE RPTR'S ACFT CROSS RWY 23L. ACFT CONTINUED TO HOLD. AN APCHING ACR FOR RWY 23L IS CHANGED TO RWY 23R. DC9 IS CLRED FOR TKOF ON RWY 23L AND IS GIVEN A PHONE NUMBER TO CALL.

Narrative: GND CTL INSTRUCTED TO TAXI VIA TXWY U, RWY 28, SHORT OF RWY 23L. APCHING TXWY W ON TXWY J, GND ASKED IF WE HAD OUR NUMBERS AND IF WE WERE READY. (LOAD PLANNING COMPUTERS WERE DOWN, AND WE HAD JUST FINISHED RECEIVING OUR NUMBERS.) WE SAID YES. GND CTL THEN TOLD US TO TAXI VIA TXWY J ONTO RWY 28, AHEAD OF THE MD80 AT TXWY U AND RWY 28, AND TO MONITOR TWR ON 120.9. CLE TWR TOLD US TO HOLD SHORT OF RWY 23L. 1 ACFT THEN LANDED. CLE TWR TOLD US TO CROSS RWY 23L FOR RWY 23R. WE TOLD THE TWR WE REQUIRED RWY 23L DUE TO WT AND BAL. TWR TOLD US TO HOLD SHORT OF RWY 23L AND IN THE FUTURE TO TELL GND CTL THAT WE WOULD REQUIRE RWY 23L. I RESPONDED BY SAYING 'HOLDING SHORT.' WE CONTINUED TO HOLD SHORT. TWR THEN TOLD US THAT THERE WAS TFC ON FINAL FOR RWY 23L AND TO TAXI ONTO RWY 23L. AS HE WAS INSTRUCTING US, I RELEASED THE BRAKES AND BEGAN TO ROLL. TWR THEN SAID TO CROSS RWY 23L, TURN L ON RWY 23R AND CONTINUED WITH FURTHER COMPLEX INSTRUCTIONS IN A HURRIED AND CONFUSING MANNER. MY COPLT AT THE SAME TIME SAID THAT THERE WAS TFC ON SHORT FINAL FOR RWY 23L. I COULD NOT SEE THE FINAL APCH PATH TO RWY 23L, SO I HELD MY POS SHORT OF RWY 23L. TWR THEN SAID (CALL SIGN) TO TURN L ON TXWY S. I DID NOT KNOW HOW I COULD TURN L ON TXWY S FROM MY POS. TWR THEN SAID (WRONG CALL SIGN) CROSS RWY 23L. NOW, NOT ONLY WAS HE GIVING LONG, COMPLEX AND CONFUSING INSTRUCTIONS, HE WAS CALLING US BY THE WRONG CALL SIGN. I TOLD THE TWR I WAS HOLDING. TWR CAME BACK AND SAID I WAS NOT HOLDING. TWR THEN ASKED ACR Y IF THEY COULD LAND ON RWY 23R. ACR Y RESPONDED THEY COULD AND DID LAND ON RWY 23R. TWR THEN CLRED US FOR TKOF AND WHEN WE WERE 700 FT ABOVE GND, HE TOLD US TO CALL. THE COPLT READ BACK THE PHONE NUMBER. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: ANALYST LEARNED FROM THE CALLBACK THAT RPTR'S ACFT WAS A DC9 AND THAT THE CALL TO THE SUPVR INDICATED NO DISCREPANCIES OTHER THAN THE FLC SHOULD INFORM GND CTLR WHEN THEY NEED THE LONGER RWY FOR DEP.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.