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A passenger on board B767 flight from mia to jfk disrupts the cabin attendants to tell them to notify the captain that the cabin attendant procedures were not in compliance with procedures as stated by the FAA.
| Attributes | |
| ACN | 381830 |
| Time | |
| Date | 199710 |
| Day | Wed |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : mia |
| State Reference | FL |
| Aircraft 1 | |
| Controlling Facilities | tracon : mia |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | Other Other |
| Flight Phase | climbout : initial climbout : intermediate altitude cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 381830 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : instrument |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | none taken : unable none taken : insufficient time |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Passenger emotionally upsetting flight attendants. After sterile period first flight attendant reported to cockpit about a passenger in coach that informed her that he would like to talk to her and the captain about takeoff procedures. The flight attendants were visibly upset with this passenger's remark to the extent that it affected their duties. At this point the passenger never idented himself. As far as the cockpit is concerned all takeoff PA's and flight attendants' duties were normal. After landing at the gate, the above mentioned passenger approached myself and the flight attendants. He stated that he was a former FAA inspector but is now an aviation consultant. He then stated that he has friends in the FAA and he will report to them that the flight attendants had improper takeoff procedures. Once again to my knowledge all procedures were followed correctly. This passenger did not work for the FAA.
Original NASA ASRS Text
Title: A PAX ON BOARD B767 FLT FROM MIA TO JFK DISRUPTS THE CABIN ATTENDANTS TO TELL THEM TO NOTIFY THE CAPT THAT THE CABIN ATTENDANT PROCS WERE NOT IN COMPLIANCE WITH PROCS AS STATED BY THE FAA.
Narrative: PAX EMOTIONALLY UPSETTING FLT ATTENDANTS. AFTER STERILE PERIOD FIRST FLT ATTENDANT RPTED TO COCKPIT ABOUT A PAX IN COACH THAT INFORMED HER THAT HE WOULD LIKE TO TALK TO HER AND THE CAPT ABOUT TKOF PROCS. THE FLT ATTENDANTS WERE VISIBLY UPSET WITH THIS PAX'S REMARK TO THE EXTENT THAT IT AFFECTED THEIR DUTIES. AT THIS POINT THE PAX NEVER IDENTED HIMSELF. AS FAR AS THE COCKPIT IS CONCERNED ALL TKOF PA'S AND FLT ATTENDANTS' DUTIES WERE NORMAL. AFTER LNDG AT THE GATE, THE ABOVE MENTIONED PAX APCHED MYSELF AND THE FLT ATTENDANTS. HE STATED THAT HE WAS A FORMER FAA INSPECTOR BUT IS NOW AN AVIATION CONSULTANT. HE THEN STATED THAT HE HAS FRIENDS IN THE FAA AND HE WILL RPT TO THEM THAT THE FLT ATTENDANTS HAD IMPROPER TKOF PROCS. ONCE AGAIN TO MY KNOWLEDGE ALL PROCS WERE FOLLOWED CORRECTLY. THIS PAX DID NOT WORK FOR THE FAA.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.